Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

OLAcomb's avatar
OLAcomb
Joining in
3 years ago

Since our recent transfer of phone and broadband to Virgin from BT we have received a large number of calls which don't ring but which show in the call log as "No number" . The time for each call always ends in a 4 i.e. 8.04; 10.24 and so on.

I can see from the forum that I am not alone in this and would be grateful if someone can provide a solution.

Zach_R's avatar
Zach_R
Forum Team (Retired)
3 years ago

Hi OLAcomb,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you're having a number of unrecognised calls that aren't ringing on your phone. Have you tested calling the phone yourself to make sure that it is able to receive recognised numbers? Are you experiencing any broadband related issues too?

Along with this, would you mind confirming what model of router you have?

Thanks,