Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

OLAcomb's avatar
OLAcomb
Joining in
3 years ago

Since our recent transfer of phone and broadband to Virgin from BT we have received a large number of calls which don't ring but which show in the call log as "No number" . The time for each call always ends in a 4 i.e. 8.04; 10.24 and so on.

I can see from the forum that I am not alone in this and would be grateful if someone can provide a solution.

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    3 years ago

    Hi OLAcomb,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm so sorry to hear you're having a number of unrecognised calls that aren't ringing on your phone. Have you tested calling the phone yourself to make sure that it is able to receive recognised numbers? Are you experiencing any broadband related issues too?

    Along with this, would you mind confirming what model of router you have?

    Thanks,
     

  • radaress's avatar
    radaress
    Tuning in
    3 years ago

    I have been receiving these calls since my phone has been activated to use with my new Hub 5. I have phoned my landline from my mobile and that works fine, as does my broadband. 

  • radaress's avatar
    radaress
    Tuning in
    3 years ago

    All my calls times end in a 3......

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    3 years ago

    Thanks for the reply OLAcomb on the forums page. 🙂

    May I ask what handset make and model your home phone is?
    We have noticed a trend with the Hub 5 and some other devices due to power levels which are causing no number calls.
    Let us know.

    Kind regards,
    Ilyas.

    • radaress's avatar
      radaress
      Tuning in
      3 years ago

      I have a BT6500

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team (Retired)
        3 years ago

        Thanks for the reply radaress on the forums. 😇

        May I ask if you're able to check another handset by any chance that isn't a BT handset?
        Let us know how it goes.

        Kind regards,
        Ilyas.