Forum Discussion

Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
  • ModTeam's avatar
    ModTeam
    2 years ago

    Hello,

    Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

     

    Regards,

    ModTeam

Ayisha_B's avatar
Ayisha_B
Icon for Forum Team rankForum Team
3 years ago

Hi TF1909 

Our Voice engineering teams have concluded that the "no number" issue is device specific and not a global issue.

We will now look to explore the option to regulate the route cause, however, this needs to be discussed with the our equipment vendors and may take some time to come back.
 

Client62's avatar
Client62
Alessandro Volta
3 years ago

"Our Voice engineering teams have concluded that the "no number" issue is device specific and not a global issue."

Splendid, bring full focus onto the VM Hub 5, it is the one common factor at the centre of this matter.

That certain BT Approved CPE are known affected is fair comment.

But to imply customers' phones are at fault would be quite false.