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Chris_Myers's avatar
Chris_Myers
Superfast
3 years ago
Solved

Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from "no number".  There is no call made (no ...
17
IP telephony
nuisance calls
Phone
Matthew_ML's avatar
Matthew_ML
Icon for Forum Team rankForum Team
3 years ago

Hey TF1909, thank you for reaching out with your question.

We don't provide any handsets sorry its just the line rental we offer.

If you are looking for a VOIP line I would checker the manufacturer to see if they are compactible. Thanks 

TF1909's avatar
TF1909
Dialled in
3 years ago

Shouldn’t you be coming up with a solution and not tell me to buy new phones to sort out the issue?

if you are telling me to buy new phones - you need to supply compatible products that don’t give this issue. 

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    3 years ago

    Hi TF1909 

    Our Voice engineering teams have concluded that the "no number" issue is device specific and not a global issue.

    We will now look to explore the option to regulate the route cause, however, this needs to be discussed with the our equipment vendors and may take some time to come back.
     

    • Client62's avatar
      Client62
      Alessandro Volta
      3 years ago

      "Our Voice engineering teams have concluded that the "no number" issue is device specific and not a global issue."

      Splendid, bring full focus onto the       VM Hub 5, it is the one common factor at the centre of this matter.

      That certain BT Approved CPE are known affected is fair comment.

      But to imply customers' phones are at fault would be quite false.







    • CEEJAYTHEDEEJAY's avatar
      CEEJAYTHEDEEJAY
      On our wavelength
      3 years ago

      Our Voice engineering teams have concluded that the "no number" issue is device specific and not a global issue.

      We will now look to explore the option to regulate the route cause, however, this needs to be discussed with the our equipment vendors and may take some time to come back.

      what a load of rubbish !, if you read my posts ,you will see that a friend who lives less than a mile away with "The same kit as me" has not got the problem !.

      So your statement above id a load of old tosh !

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\"no number calls\" since moving to IP Telephone from landline (Home) (Resolved)","id":"message:5121275","revisionNum":6,"repliesCount":998,"author":{"__ref":"User:user:870524"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Telephone"},"conversation":{"__ref":"Conversation:conversation:5121275"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5121275"},"body@stripHtml({\"truncateLength\":200})":" My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from \"no number\".  There is no call made (no ...","body@stringLength":"1187","rawBody":"

My area has recently been migrated from landline to IP telephony which seems to work well with one exception.  My received calls report 10-20 daily calls from \"no number\".  There is no call made (no ringing) and no message left, just a report that \"no number\" called and a time.  OFCOM state it should be addressed to the provider and the Telephone preference service state they can do nothing with marketing or computer generated calls.  This did not happen until switched to IP telephony and has been daily since (coincidentally - I think not).  This appears to be a man-in-the-middle network attack and is therefore worrying (as well as filling my recent calls with rubbish).  Virgin media say they cannot see these calls, yet their system records it on my recent calls log. Anyone else having this problem or have a resolution?

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[MOD EDIT: Please see post for an update ]

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Shouldn’t you be coming up with a solution and not tell me to buy new phones to sort out the issue?

if you are telling me to buy new phones - you need to supply compatible products that don’t give this issue. 

","body@stringLength":"227","rawBody":"

Shouldn’t you be coming up with a solution and not tell me to buy new phones to sort out the issue?

if you are telling me to buy new phones - you need to supply compatible products that don’t give this issue. 

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Hello,

\n

Thank you all for your patience whilst we worked on fixing the ghost call issue. Our Support Team have deployed a fix this morning, please restart your Hubs to allow the fix to take affect and let us know if you're still experiencing issues.

\n

 

\n

Regards,

\n

ModTeam

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2023-06-23T15:16:59.041+01:00","lastPublishTime":"2023-06-23T15:16:59.041+01:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":6076},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Telephone/community:virginboard:Telephone/message:5121275/message:5349741","customFields":[]},"Rank:rank:123":{"__typename":"Rank","id":"rank:123","position":31,"name":"Dialled in","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:879932":{"__typename":"User","id":"user:879932","uid":879932,"login":"TF1909","deleted":false,"avatar":{"__typename":"UserAvatar","url":null},"rank":{"__ref":"Rank:rank:123"},"email":"","messagesCount":70,"biography":null,"topicsCount":10,"kudosReceivedCount":7,"kudosGivenCount":12,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-11-19T15:04:37.392Z","confirmEmailStatus":null},"followersCount":null,"solutionsCount":1},"ModerationData:moderation_data:5284613":{"__typename":"ModerationData","id":"moderation_data:5284613","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:5284181":{"__typename":"ModerationData","id":"moderation_data:5284181","status":"APPROVED","rejectReason":null},"User:user:852319":{"__typename":"User","id":"user:852319","login":"Matthew_ML","uid":852319,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/images/dS04NTIzMTktMjAwMTUxaTFBRjFGQTNEOEY2MjIwRTA"},"rank":{"__ref":"Rank:rank:74"},"email":"","messagesCount":9039,"biography":null,"topicsCount":36,"kudosReceivedCount":217,"kudosGivenCount":4,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-05-03T11:16:58.425+01:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":228},"AssociatedImage:{\"url\":\"https://community.virginmedia.com/t5/s/virgin/images/cmstNzQtRkY3SU1Z\"}":{"__typename":"AssociatedImage","url":"https://community.virginmedia.com/t5/s/virgin/images/cmstNzQtRkY3SU1Z","height":120,"width":120,"mimeType":"image/png"},"Rank:rank:74":{"__typename":"Rank","id":"rank:74","position":4,"name":"Forum Team","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://community.virginmedia.com/t5/s/virgin/images/cmstNzQtRkY3SU1Z\"}"},"rankStyle":"TEXT"},"ForumReplyMessage:message:5284181":{"__typename":"ForumReplyMessage","id":"message:5284181","revisionNum":1,"uid":5284181,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Telephone"},"conversation":{"__ref":"Conversation:conversation:5121275"},"subject":"Re: Constant \"no number calls\" since moving to IP Telephone from landline (Home) (Resolved)","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:5284181"},"body":"

Hey TF1909, thank you for reaching out with your question.

\n

We don't provide any handsets sorry its just the line rental we offer.

\n

If you are looking for a VOIP line I would checker the manufacturer to see if they are compactible. Thanks 

","body@stringLength":"263","rawBody":"

Hey TF1909, thank you for reaching out with your question.

\n

We don't provide any handsets sorry its just the line rental we offer.

\n

If you are looking for a VOIP line I would checker the manufacturer to see if they are compactible. Thanks 

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moving to IP Telephone from landline (Home) (Resolved)","moderationData":{"__ref":"ModerationData:moderation_data:5284617"},"body":"

Hi TF1909 

\n

Our Voice engineering teams have concluded that the \"no number\" issue is device specific and not a global issue.

\n

We will now look to explore the option to regulate the route cause, however, this needs to be discussed with the our equipment vendors and may take some time to come back.
 

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\"Our Voice engineering teams have concluded that the \"no number\" issue is device specific and not a global issue.\"

Splendid, bring full focus onto the VM Hub 5, it is the one common factor at the centre of this matter.

That certain BT Approved CPE are known affected is fair comment.

But to imply customers' phones are at fault would be quite false.







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Our Voice engineering teams have concluded that the \"no number\" issue is device specific and not a global issue.

We will now look to explore the option to regulate the route cause, however, this needs to be discussed with the our equipment vendors and may take some time to come back.

what a load of rubbish !, if you read my posts ,you will see that a friend who lives less than a mile away with \"The same kit as me\" has not got the problem !.

So your statement above id a load of old tosh !

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