Cant make or recieve calls engaged everytime

[frostyflakes]

Hi since changing my telephone connection to the hub not the wall socket I can not make or receive calls I get a dialling tone, key in the number then its engaged. I try to call my home phone from my mobile and it rings but when its picked up its an engaged tone they cant speak, and I hear nothing on my mobile..

Please help

[Paul_DN]

Hi frostyflakes,

Thank you for reaching out to us in our community and welcome, sorry to hear you have been unable to make and receive calls since you had your Telephone switchover.

I was able to locate you on our system with the details we have for you and cannot see any issues, have you tried both sockets on the adaptor?

Regards

Paul.

[frostyflakes]

Hi Paul 

Yes I have tried both slots and the other slot doesnt give a dialling tone at all. The phone is quite an old one could this be the issue?

[Carley_S]

Thanks for getting back to us @frostyflakes 

It is possible that the phone might not be compatible. Are you able to try another landline phone at all to see if this works?