Haha I've just been told I have the International tone too.
I was wondering why some people mentioned it sounded like I was overseas. I just laughed it off at the time without taking it seriously, but now I realise they were talking about the dialtone.
Calling from EE I have the international dialtone. Calling from Three the dialtone is fine. Very irregular. I'd say we need some regulating.
Hope my boss doesn't hear this dialtone. He'll think I'm working from home from another country. 😄
Now since forum Team has said its not in VM's control... In my opinion it would be great if VM could create a sticky thread advising people to inform Ofcom about this issue?
Since its not in VM's control, we need to go to someone who does have the authority to contact relevant companies and "regulate" them into to using regular industry standard dialtones.
Also... just in case anyone is unaware.... there are expert VoIP scholars out there who know how to fix this problem within 5 minutes. Most likely some variables set incorrectly in config files... 20-30 second job tops. You could re-write the entire VoIP protocol in the time it's taken for VM to do nothing. 😉
Hi asim18
Thanks for posting and welcome back to the community.
It is possible to get different tone and the only call case that we can 100% control on 21CV is a 21CV to 21CV call. In the cases where it’s offnet to our 21CV network it’s the calling network that can select the tone (local or international).
The ringing tone received on your handset when a call is incoming can be dependent on who is calling, and the backend Landline network they use - for example, a caller on the legacy copper lines may ring differently to somebody who is on a Fibre Phone service. It is possible to get different tone on some calls and the only calls that we can fully control them on is on a Fibre Phone to Fibre Phone call.
If it's EE's fault, would you mind contacting EE on behalf of all your customers then????
Thanks for copying and pasting Jodi_S's post from 23-11-2023.... My post hasn't been answered though.
Jodi_S's reply is a deadlock. It doesnt make any suggestions for what can be done to fix our dialtones. It is literally a deadlock response.
If I was in charge of VM customer services my response would be something like this:
"Dear Customers,
Sorry about your dialtone. We are taking charge of the situation and we are liasing with the backend technicians from other networks to solve this issue once and for all.
Rest assured we will do everything possible to fix your dialtone"
VM's official responses are just an absolute joke. Its basically, "Not in our control, BYE". Absolute deadlock, no wonder VM has won awards for most complaints ever.
Once again... if it's EE's fault, would you mind contacting EE on behalf of all your customers then????
We haven't said it's EE fault. We have given information that could explain the situation. With this there isn't currently anything that can be done.
^Martin
