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latency, and general lag

Gmjay
Joining in

my connection is all over the place, i cannot game or stream my content properly and i have lost viewers and iam losing hope. over a year of back and forth, several claimed cable repulls broken taps in the green box. NOTHING has changed. the connection hasn't been stabilised in a whole year!!! this is my last resort of trying to get the connection rectified so i can potentially continue a contract with Vm as they provide the highest speeds within my area. iam not getting a stable connection or far too often iam not even getting the minimum speed stipulated. misinformation and ignoring basic consumer rights, over the phone. isnt working so far. so we will try this route, what resolution can you offer me as an alternative.. 

20 REPLIES 20

legacy1
Alessandro Volta

Try by wire?

setup BQM

Broadband Quality Monitor | thinkbroadband

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Daniel_Et
Forum Team
Forum Team

Hi @Gmjay, thank you for your post.

We're sorry to hear about the problems you're having and the poor experience you've had 😔

I can see you've spoken to the team since you posted. Are you any further forward with this?

If not, please follow the advice provided by @legacy1 in the first instance.

When setting up a Broadband Quality Monitor, you'll need to create and share a live graph as that will allow ourselves and other community members who wish to help to see your connection quality in real time.

It'll then need to run for at least 24 hours before any results can be seen to work from.

Regards,
Daniel

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vmpiccc2.png

i only used a wired connection

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legacy1
Alessandro Volta

Either you got something your side maxing out your speed (due to no QoS/BWM on hub) causing the ping spikes or people in your area are uploading causing you to ping spike. 

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I have only the Xbox running on the network I'am hardwired in all the way with ethernet cables that where provided to me on the last virgin media visit, I was told that 'there is noise on the network from omni box, and its sitting at the high end of the spec'. Surely the average latency should be more stable...

 (due to no QoS/BWM on hub)..... so how are we going to fix this. its hindering my gaming and streaming to twitch.