Hub3 - Latency Issues

[krelm2]

Am seeing regular though erratic ping latency spikes above 250ms.  As a long time customer the service has largely been great, so what has been happening these last few weeks/months?  Am on 500M package with a Hub3.  Just signed up for BQM and here's what I have so far...

Pretty much unusable for online gaming now... hope there is a fix out there unless it's local to me?  I'll post other stats from router in follow up post.  

[krelm2]

Item Status Comments

Acquired Downstream Channel (Hz)	523000000	Locked
Ranged Upstream Channel (Hz)	36600000	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	523000000	-1.5	37	256 qam	21
2	363000000	0.4	38	256 qam	1
3	371000000	0.4	38	256 qam	2
4	379000000	0.5	38	256 qam	3
5	387000000	0.5	38	256 qam	4
6	395000000	0.5	38	256 qam	5
7	403000000	0.2	38	256 qam	6
8	411000000	0	38	256 qam	7
9	419000000	-0.4	38	256 qam	8
10	427000000	-0.2	38	256 qam	9
11	435000000	-0.5	38	256 qam	10
12	443000000	-0.5	38	256 qam	11
13	451000000	-0.4	38	256 qam	12
14	459000000	-0.5	38	256 qam	13
15	467000000	-0.7	38	256 qam	14
16	475000000	-0.7	38	256 qam	15
17	483000000	-0.9	38	256 qam	16
18	491000000	-0.9	37	256 qam	17
19	499000000	-1.2	37	256 qam	18
20	507000000	-1.5	38	256 qam	19
21	515000000	-1.7	37	256 qam	20
22	531000000	-1.4	38	256 qam	22
23	539000000	-1.5	37	256 qam	23
24	547000000	-1.5	37	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	19136	0
2	Locked	38.6	3202	0
3	Locked	38.6	3464	0
4	Locked	38.6	3408	0
5	Locked	38.9	3577	0
6	Locked	38.6	4224	0
7	Locked	38.6	4847	0
8	Locked	38.6	5682	0
9	Locked	38.6	7469	0
10	Locked	38.6	5809	0
11	Locked	38.9	7323	0
12	Locked	38.6	8843	0
13	Locked	38.6	8214	0
14	Locked	38.6	9473	0
15	Locked	38.6	11514	0
16	Locked	38.6	10377	0
17	Locked	38.6	11983	0
18	Locked	37.6	13114	0
19	Locked	37.6	14964	0
20	Locked	38.6	15933	0
21	Locked	37.6	19959	0
22	Locked	38.6	18622	0
23	Locked	37.6	19318	0
24	Locked	37.6	18963	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	36.3	5120	64 qam	3
2	23600000	34.8	5120	64 qam	5
3	30100000	34.8	5120	64 qam	4
4	43100000	36.3	5120	64 qam	2
5	49600000	37.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	1	0

Nothing relevent in the log file for today's date

[Adduxi]

Upstream is possibly a tad low on the power, but the rest look fine.  The BQM has not been running long enough for a full day's check. However it's a bit iffy looking for that short period.  A longer BQM time period would show more.

[krelm2]

Thanks for having a look.  Here's updated version.  Less yellowey but any concern still?

[Alex_RM]

Hi krelm2,

I've had a look at things from our side and everything looks to be within the specifications we would expect 🙂

how has the connection been since you posted? 

Do you have a live link to your BQM?

Alex_Rm

[krelm2]

Hi Alex - it's been slightly better this week apparently.  Here's link to the BQM - what do you think?

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9777feb401ab734c8d95392412c6145d5f...

[legacy1]

Might be as good as it gets

[Alex_RM]

Things are looking much better today krelm2 🙂

Please do keep us posted if you do still have any issues with it.

Alex_Rm