Games unplayable when anyone in the house downloads

[deano02]

We've had this issue since joining Virgin, but we thought it might've been solved now we use ethernet cables. Unfortunately, we're still experiencing major lag and general internet slowdown whenever a single person downloads something 

Right now, I'm downloading a game on Steam and can barely load web pages. Nobody else is using a gaming device as I write this, but it'd be even worse if they did 

Quick ping test via Netmeter shows an average of 136.8ms ping while a single download is active.

Gaming devices all connected through ethernet - two XSX and a gaming PC. We use a TP-Link Archer 380 AC1900 router plugged into the Virgin Hub 

Cheers for any help in advance 

[Alex_RM]

Hi deano02,

Thanks for posting and sorry to hear you're having some connection issues, as you're using 3rd party equipment we're limited to what we can do.

We would advise you try a pin-hole reset of the hub, and if you're able to put the hub back into router mode, do you experience any issues then?

Alex_Rm

[RT123]

Hi,

Would you mind confirming which VM Hub it is please (there’s one in particular I’ve got in mind that’s terrible for this)

A good router can’t fix a bad modern 🤣