Eve Online Connection Issues (Fault Ticket = F009669229 RESOLVED)

[kc9400]

Experiencing connection issues with Eve Online.

There's also a thread here on the Eve Forums. https://forums.eveonline.com/t/connection-lost/351050/43 

Maybe someone from VM can offer up some advice?

[MOD Update:

This issue has been reported to our IT Team to investigate. Edit - ticket F009669229

Edit 07/03 - ticket resolved]

[P_and_J]

There's a few of us listed this here too, so yes there are -
https://community.virginmedia.com/t5/Gaming-Support/Dropping-connection-ingame/m-p/4951323#M72792
I am in Leeds.
Router in Modem only mode.
Asus RT-AX-88U router doing the hard work.
Fully Cat 6 wired in the house.
Mumble / Teamspeak / Discord / Slack etc all stay connected fine, but EvE suffers packet loss and disconnects from the client as it is less forgiving than most other apps.

Here is current BQM

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/690bdd449818869f1552f6abf71de374809fa405-25-02-2022"><img alt="My Broadband Ping - VM Latency check" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/690bdd449818869f1552f6abf71de374809fa405-25-02-2022.png" /></a>

 - Red line is where I tried full power down (Modem / Router / PC) to check it wasn't my end.

And whilst editing this message, all clients disconnected again.
Can we please get a VM response? 🙂

@aderuss
@Anthony_W
@KC9400
@MikeAdz

[Taedry]

I seem to be having same problem with Virgin and EvE Online which started yesterday.

The only way i do not get disconnected from the game is when i use a VPN.

Hope someone can look into this and let us know what's happening

[bhd70]

Exactly the same problem here. I have been getting disconnected from the Eve Online client over and over again since yesterday. Also in Leeds like a previous poster but that may just be coincidence. This has happened maybe 10+ times today, and probably 20-30 times yesterday.

I would appreciate it if VM could look into this and let us know.

Thanks.

[CarbonFly]

I can also add my name to the list of those having disconnects while playing Eve Online from a VirginMedia connection.

For me it started today and I have seen four disconnects so far today, I last played two days ago when things were perfectly stable.

All other network connections are fine - I am usually streaming someone else playing Eve when I see disconnects and the stream carries on without interruption.

Hoping VM can look into this relatively recent instability.

[redeye271]

I've just found this new thread from google.

I've been having the same issue recently. I thought it was the work connection at first but it's happening at home too now. Both connections are Virgin Media

[grantwilliamson]

Many people are having this issue, it is making the game relatively unplayable.

The developer updated their thread:

Virgin Media customers: Please see this thread 20220225 - Connection Issues (UK) 3 and this tweet https://twitter.com/CCP_Explorer/status/1497265035768434690 6.

We are seeing these disconnect issues, starting at 22 o’clock on 23 February; the disconnects are synced indicating some sort of a network issue or fault. But these synched disconnects are only from Virgin Media customers in the UK as far as we can tell; other countries or ISPs do not appear to be affected.

CCP Explorer
Senior Development Director

---

The connection specifically is to tranquility.servers.eveonline.com. Example tracert:

• Tracing route to d638e439e07f413c97200d057e5ebd05.pacloudflare.com [172.65.201.188]
  over a maximum of 30 hops:

  1 2 ms 1 ms 1 ms 192.168.0.1
  2 10 ms 10 ms 8 ms 10.53.39.13
  3 11 ms 11 ms 9 ms sgyl-core-2b-ae60-0.network.virginmedia.net [81.97.51.9]
  4 * * * Request timed out.
  5 * * * Request timed out.
  6 27 ms 33 ms 36 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
  7 27 ms 25 ms 28 ms 213.46.182.162
  8 30 ms 28 ms 26 ms adm-bb3-link.ip.twelve99.net [62.115.136.194]
  9 26 ms 26 ms 24 ms adm-b10-link.ip.twelve99.net [62.115.120.227]
  10 45 ms 26 ms 23 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
  11 32 ms 24 ms 23 ms 172.65.201.188

  Trace complete.

[kc9400]

Was just about to throw that in here as well. 

Good to see CCP are on it. Now we just need VM to step up

[MikeAdz]

Connection to EVE Online via VPN has been stable for several hours. As soon as the VPN is disabled I start to get disconnections again.

Example of the faulty trace route is below.

Tracing route to d638e439e07f413c97200d057e5ebd05.pacloudflare.com [172.65.201.188]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 13 ms 18 ms 19 ms bagu-core-2a-ae75-650.network.virginmedia.net [82.8.208.97]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 23 ms 28 ms 19 ms m674-mp2.cvx1-b.lis.dial.ntli.net [62.254.42.162]
8 23 ms 29 ms 28 ms 213.46.182.162
9 27 ms 29 ms 28 ms adm-bb3-link.ip.twelve99.net [62.115.136.194]
10 28 ms 28 ms 29 ms adm-b10-link.ip.twelve99.net [62.115.120.227]
11 49 ms 33 ms 33 ms cloudflare-ic342028-adm-b10.ip.twelve99-cust.net [62.115.172.231]
12 45 ms 24 ms 28 ms 172.65.201.188

Trace complete.

[redeye271]

Done, sent my ticket with & without VPN to CCP.

Come on Virgin Media, help us out here.