Constantly lagging / ping spikes / poor performance

[TheWibbles]

For the last 4-5 months I've been getting really frustrating lag on games, the ping within the game will spike occasionally to 180-200ms and will obvious cause jumping etc..

I phoned VM and they advised that my Omada gear was likely the issue, so I reluctantly dropped the VM Super Hub out of modem mode and into router mode - no dice.

I'm honestly at my wits end with this, the service is completely unusable, I never get > 800mbps on my line even though I'm paying for 1gbit.

Stats:

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/da89f701edd0196d557ce6e68b2b3f101ff51633][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/da89f701edd0196d557ce6e68b2b3f101ff51633.png[/img][/url]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138000000	8.3	41	QAM 256	1
2	146000000	8.1	41	QAM 256	2
3	154000000	8.1	41	QAM 256	3
4	162000000	7.7	41	QAM 256	4
5	170000000	7.2	41	QAM 256	5
6	178000000	7.9	41	QAM 256	6
7	186000000	8.2	41	QAM 256	7
8	194000000	8.5	40	QAM 256	8
9	202000000	8.1	40	QAM 256	9
10	210000000	7.7	40	QAM 256	10
11	218000000	7.4	40	QAM 256	11
12	226000000	7.3	40	QAM 256	12
13	234000000	7.5	41	QAM 256	13
14	242000000	7.4	41	QAM 256	14
15	250000000	7.7	41	QAM 256	15
16	330000000	9.6	41	QAM 256	25
17	338000000	9.8	41	QAM 256	26
18	346000000	9.7	41	QAM 256	27
19	354000000	9.6	41	QAM 256	28
20	362000000	9.6	41	QAM 256	29
21	370000000	9.6	41	QAM 256	30
22	378000000	9.7	41	QAM 256	31
23	386000000	9.5	41	QAM 256	32
24	394000000	9.4	41	QAM 256	33
25	402000000	9.5	41	QAM 256	34
26	410000000	9.5	41	QAM 256	35
27	418000000	9.4	41	QAM 256	36
28	522000000	10.1	42	QAM 256	38
29	530000000	10.1	42	QAM 256	39
30	538000000	10.3	42	QAM 256	40
31	546000000	10.7	42	QAM 256	41

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	241	0
2	Locked	41	259	0
3	Locked	41	285	0
4	Locked	41	277	0
5	Locked	41	351	0
6	Locked	41	486	23
7	Locked	41	309	0
8	Locked	40	422	0
9	Locked	40	489	0
10	Locked	40	539	0
11	Locked	40	547	0
12	Locked	40	641	0
13	Locked	41	668	0
14	Locked	41	789	0
15	Locked	41	821	0
16	Locked	41	1101	0
17	Locked	41	1027	0
18	Locked	41	1138	0
19	Locked	41	1157	0
20	Locked	41	1298	0
21	Locked	41	1555	0
22	Locked	41	1723	0
23	Locked	41	2028	0
24	Locked	41	1559	0
25	Locked	41	1736	0
26	Locked	41	1741	0
27	Locked	41	1805	0
28	Locked	42	2947	0
29	Locked	42	2827	0
30	Locked	42	2803	0
31	Locked	42	2918	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

37

92

4K

1800

QAM 4096

1128

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

37

Locked

42

9.5

3794278698

140

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	49.3	5120	QAM 32	1
1	43100000	49	5120	QAM 32	2
2	36600000	49	5120	QAM 32	3
3	30100000	49.3	5120	QAM 32	4
4	23600000	49.5	5120	QAM 32	9

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	16	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

10

10.4

44.7

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

10

OFDMA

208

74000000

21

0

[TheWibbles]

For the last 4-5 months I've been getting really frustrating lag on games, the ping within the game will spike occasionally to 180-200ms and will obvious cause jumping etc..

I phoned VM and they advised that my Omada gear was likely the issue, so I reluctantly dropped the VM Super Hub out of modem mode and into router mode - no dice.

I'm honestly at my wits end with this, the service is completely unusable, I never get > 800mbps on my line even though I'm paying for 1gbit.

[TheWibbles]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	138000000	8.4	41	QAM 256	1
2	146000000	8.1	41	QAM 256	2
3	154000000	8.1	41	QAM 256	3
4	162000000	7.7	41	QAM 256	4
5	170000000	7.2	41	QAM 256	5
6	178000000	7.9	41	QAM 256	6
7	186000000	8.2	41	QAM 256	7
8	194000000	8.5	40	QAM 256	8
9	202000000	8.1	40	QAM 256	9
10	210000000	7.7	40	QAM 256	10
11	218000000	7.4	40	QAM 256	11
12	226000000	7.4	40	QAM 256	12
13	234000000	7.5	41	QAM 256	13
14	242000000	7.5	41	QAM 256	14
15	250000000	7.7	41	QAM 256	15
16	330000000	9.7	41	QAM 256	25
17	338000000	9.8	41	QAM 256	26
18	346000000	9.7	41	QAM 256	27
19	354000000	9.6	41	QAM 256	28
20	362000000	9.6	41	QAM 256	29
21	370000000	9.6	41	QAM 256	30
22	378000000	9.7	41	QAM 256	31
23	386000000	9.5	41	QAM 256	32
24	394000000	9.5	41	QAM 256	33
25	402000000	9.5	41	QAM 256	34
26	410000000	9.5	41	QAM 256	35
27	418000000	9.4	42	QAM 256	36
28	522000000	10.1	42	QAM 256	38
29	530000000	10.1	42	QAM 256	39
30	538000000	10.3	42	QAM 256	40
31	546000000	10.7	42	QAM 256	41

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	41	241	0
2	Locked	41	259	0
3	Locked	41	285	0
4	Locked	41	277	0
5	Locked	41	351	0
6	Locked	41	486	23
7	Locked	41	309	0
8	Locked	40	423	0
9	Locked	40	489	0
10	Locked	40	539	0
11	Locked	40	547	0
12	Locked	40	641	0
13	Locked	41	669	0
14	Locked	41	789	0
15	Locked	41	821	0
16	Locked	41	1101	0
17	Locked	41	1027	0
18	Locked	41	1138	0
19	Locked	41	1158	0
20	Locked	41	1299	0
21	Locked	41	1555	0
22	Locked	41	1724	0
23	Locked	41	2028	0
24	Locked	41	1560	0
25	Locked	41	1736	0
26	Locked	41	1742	0
27	Locked	42	1805	0
28	Locked	42	2949	0
29	Locked	42	2831	0
30	Locked	42	2805	0
31	Locked	42	2919	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

37

92

4K

1800

QAM 4096

1128

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

37

Locked

42

9.5

3814376151

140

[legacy1]

VM have not good control of upstream when people in your area upload causing you to spike even if your idle

[TheWibbles]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/29115f3de133a10563b567e988173dbf34... 

[legacy1]

Even if VM rate limited each upstream channel with QoS/BWM due to APP and infected devices doing DoS the QoS/BWM tries to rate limit and drop packets in order for the other end to slow down which does not happen causes Docsis to buffer all in the area

[TheWibbles]

I mean, there's a level of service that has to be provided though?

Can anyone offer any insight into this? Should I be calling an engineer round?

[TheWibbles]

I banked on CityFibre having finished their development in the area for the end of the contract but that hasn't happened. I really can't step back to OpenReach infrastructure because of the severe drop in upload speed.

[legacy1]

---

@Highway wrote:

---

@legacy1 wrote:

Even if VM rate limited each upstream channel with QoS/BWM due to APP and infected devices doing DoS the QoS/BWM tries to rate limit and drop packets in order for the other end to slow down which does not happen causes Docsis to buffer all in the area

---

Nope it’s no good, I promise you I have resisted until now but still.

Look you are aware, no, that QoS (Quality of Service) and BWM (bandWidth Management) are two entirely different things and operate at differently levels of the OSI model?

---

Yes but routers mostly home routers use QoS even if they do BWM so I just say both

Of course running your own QoS/BWM does not solve the ISP problem but when bandwidth is available then it works your end and solves that problem.  

[Carley_S]

Hi @TheWibbles 

Welcome to the community forums 

Sorry to hear that you're having issues with the service at this time. Checking the systems at our side we can see that you've already been in touch and have an appointment booked to investigate this further for you. 
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).