For the last 4-5 months I've been getting really frustrating lag on games, the ping within the game will spike occasionally to 180-200ms and will obvious cause jumping etc..
I phoned VM and they advised that my Omada gear was likely the issue, so I reluctantly dropped the VM Super Hub out of modem mode and into router mode - no dice.
I'm honestly at my wits end with this, the service is completely unusable, I never get > 800mbps on my line even though I'm paying for 1gbit.
3.0 Downstream channels
| 1 | 138000000 | 8.4 | 41 | QAM 256 | 1 |
| 2 | 146000000 | 8.1 | 41 | QAM 256 | 2 |
| 3 | 154000000 | 8.1 | 41 | QAM 256 | 3 |
| 4 | 162000000 | 7.7 | 41 | QAM 256 | 4 |
| 5 | 170000000 | 7.2 | 41 | QAM 256 | 5 |
| 6 | 178000000 | 7.9 | 41 | QAM 256 | 6 |
| 7 | 186000000 | 8.2 | 41 | QAM 256 | 7 |
| 8 | 194000000 | 8.5 | 40 | QAM 256 | 8 |
| 9 | 202000000 | 8.1 | 40 | QAM 256 | 9 |
| 10 | 210000000 | 7.7 | 40 | QAM 256 | 10 |
| 11 | 218000000 | 7.4 | 40 | QAM 256 | 11 |
| 12 | 226000000 | 7.4 | 40 | QAM 256 | 12 |
| 13 | 234000000 | 7.5 | 41 | QAM 256 | 13 |
| 14 | 242000000 | 7.5 | 41 | QAM 256 | 14 |
| 15 | 250000000 | 7.7 | 41 | QAM 256 | 15 |
| 16 | 330000000 | 9.7 | 41 | QAM 256 | 25 |
| 17 | 338000000 | 9.8 | 41 | QAM 256 | 26 |
| 18 | 346000000 | 9.7 | 41 | QAM 256 | 27 |
| 19 | 354000000 | 9.6 | 41 | QAM 256 | 28 |
| 20 | 362000000 | 9.6 | 41 | QAM 256 | 29 |
| 21 | 370000000 | 9.6 | 41 | QAM 256 | 30 |
| 22 | 378000000 | 9.7 | 41 | QAM 256 | 31 |
| 23 | 386000000 | 9.5 | 41 | QAM 256 | 32 |
| 24 | 394000000 | 9.5 | 41 | QAM 256 | 33 |
| 25 | 402000000 | 9.5 | 41 | QAM 256 | 34 |
| 26 | 410000000 | 9.5 | 41 | QAM 256 | 35 |
| 27 | 418000000 | 9.4 | 42 | QAM 256 | 36 |
| 28 | 522000000 | 10.1 | 42 | QAM 256 | 38 |
| 29 | 530000000 | 10.1 | 42 | QAM 256 | 39 |
| 30 | 538000000 | 10.3 | 42 | QAM 256 | 40 |
| 31 | 546000000 | 10.7 | 42 | QAM 256 | 41 |
3.0 Downstream channels
| 1 | Locked | 41 | 241 | 0 |
| 2 | Locked | 41 | 259 | 0 |
| 3 | Locked | 41 | 285 | 0 |
| 4 | Locked | 41 | 277 | 0 |
| 5 | Locked | 41 | 351 | 0 |
| 6 | Locked | 41 | 486 | 23 |
| 7 | Locked | 41 | 309 | 0 |
| 8 | Locked | 40 | 423 | 0 |
| 9 | Locked | 40 | 489 | 0 |
| 10 | Locked | 40 | 539 | 0 |
| 11 | Locked | 40 | 547 | 0 |
| 12 | Locked | 40 | 641 | 0 |
| 13 | Locked | 41 | 669 | 0 |
| 14 | Locked | 41 | 789 | 0 |
| 15 | Locked | 41 | 821 | 0 |
| 16 | Locked | 41 | 1101 | 0 |
| 17 | Locked | 41 | 1027 | 0 |
| 18 | Locked | 41 | 1138 | 0 |
| 19 | Locked | 41 | 1158 | 0 |
| 20 | Locked | 41 | 1299 | 0 |
| 21 | Locked | 41 | 1555 | 0 |
| 22 | Locked | 41 | 1724 | 0 |
| 23 | Locked | 41 | 2028 | 0 |
| 24 | Locked | 41 | 1560 | 0 |
| 25 | Locked | 41 | 1736 | 0 |
| 26 | Locked | 41 | 1742 | 0 |
| 27 | Locked | 42 | 1805 | 0 |
| 28 | Locked | 42 | 2949 | 0 |
| 29 | Locked | 42 | 2831 | 0 |
| 30 | Locked | 42 | 2805 | 0 |
| 31 | Locked | 42 | 2919 | 0 |
3.1 Downstream channels
| 37 | 92 | 4K | 1800 | QAM 4096 | 1128 |
3.1 Downstream channels
| 37 | Locked | 42 | 9.5 | 3814376151 | 140 |
VM have not good control of upstream when people in your area upload causing you to spike even if your idle
Even if VM rate limited each upstream channel with QoS/BWM due to APP and infected devices doing DoS the QoS/BWM tries to rate limit and drop packets in order for the other end to slow down which does not happen causes Docsis to buffer all in the area
I mean, there's a level of service that has to be provided though?
Can anyone offer any insight into this? Should I be calling an engineer round?
