server unreachable on e-mail

[x15]

I have been getting the server unreachable on my ntlworld.com account

an idea what is causing this and solution if any

[newapollo · Accepted solution]

It's a known issue.

Any problems you should try looking in https://www.virginmedia.com/help/service-status 

"We hope to fix this by 3 April at 14:04

Outage Identified and Raised

You might find that your Virgin Media Mail isn't working at the moment. We are sorry and working hard to restore your Mail service as quickly as possible."

[x15]

Thanks

[muffmasterh]

down again, that didn't last long !

[muffmasterh]

about as much help as a chocolate tea pot as no fault showing now !

[Kath_F]

Hi there, 

We're sorry to hear you were having issues with your mail on Wednesday. There was a fault that was identified and this was resolved shortly after. 

Can you please let us know if you're still having issues or whether things are resolved for you now?

Many thanks, 

[x15]

apologies for late response just to let you know issue is mostly o.k  at the moment but am now considering leaving v.m

[Akua_A]

We are glad to see the issue has since been resolved @x15 We are however sad to hear you are thinking of leaving our services. Is there anything else we can help with today?