has my account been hacked

[Stu40]

I have a second account setup on my email that my wife uses , it has stopped working , and when I log on to it it says no longer have account and I can not find where the secondary accounts are now, any help would be great

[jpeg1]

When you log into your broadband account, is your wife's email still listed as a secondary email? If it is then VM staff might be able to help.

Otherwise it looks like that email may have been swept up in VM's clearout of 'orphaned' accounts. 

[Stu40]

I can not find where I see secondary emails

[Stu40]

Can anyone help, I have a secondary email address setup on my virgin media account which is in wife's name she has now lost access to this and I can not find it anywhere . she can not access bank account , etc as she uses virin email address any help would be great

[jpeg1]

Log in to your broadband account. Look down the menu options and you should see a heading for emails linked to the account. 

[Graham_A]

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@Stu40 wrote:

I can not find where I see secondary emails

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Log into your Primary My Virgin Media account (the one where you access your bills) and click on Account Settings > My Virgin Media account details > scroll down until you see Manage other My Virgin Media accounts.  This should list all the email accounts attached to the primary account.  Note that if you have already changed the sign in username for the secondary account to a third party email address you will see that address listed not the underlying VM email address.

[Matthew_ML]

Hey Stu40, thank you for reaching out and I am so sorry to hear about your email trouble.

I can see you've spoke to the team since this post, did they manage to help at all?