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forbidden emails... AGAIN!!!

StuHogg77
Tuning in

i'm locked out of email, tried changing my password, have already got a secondary email as the one i sign in under.  just going round in circles following the online links, absolutely awful user experience.  how do i unlock it???

1 REPLY 1

Ilyas_Y
Forum Team
Forum Team

Hey @StuHogg77 Thanks for reaching out to us on here. 👋🏼

I'm so sorry to hear about the issues in relation to the email. 😢
Have you tried signing in to your My Virgin Media account to see if you're able to reset the password and re-gain access?

Let us know and we can assist from there. 🧾

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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