Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
A previous post answered a similar question withlog in to account to change password to - go to account settings - click change passwordThe next page then wants me to change to a new email address to do so. Will this make me lose my current address?...
I still can't get email on my phone or Chromebook because I get the "Luxembourgish - FORBIDDEN " message trying to log in to my emails on My Virgin Media. No one has contacted me since asking for help with this problem- AGAIN
Please help! I reset my password online and when I go to change it on my iPhone mail it gives me this error message even though I am entering my correct password numerous times…
Hi,We have several secondary email accounts but one has disappeared, it’s still active but we can’t access it. We have tried forgot password but it says to enter the main account email address but that’s not the password we want to reset. This is all...
Hi there.I've had an @ntlworld.com email address for the better part of 20 years. Suddenly my Outlook app today started asking for the password, which when re-entered came back as incorrect. Tried logging in via the Virgin webmail but get the same in...
Hi Sabrina, I'm having the same email problem. I've had a Virgin email for 25 years. Now it has locked me out. As you can guess, that means I could lose a lot of contacts. It's an old legacy account. I've tried all the solutions that have appeared on...
All my emails have disappeared prior to 29th September, I have not deleted them nor archived them. There are lots of important emails that I need that I can no longer find. Can anyone help please.
How do I delete a long list of email addresses which I find every time I click on the To: box to type in my email?They all begin with my email and are followed by a load of random letters and then underneath it reads External Contact. I have tried lo...
We were Virgin customers but no longer have an account now. However I still have an NTLWORLD email account which has not been deleted after 90 days and which has now been compromised. I need to delete the emailcompletely if someone who can do this fo...
I have today been locked out of my email account. It was an absolute joke trying to get signed in again. Can virgin make this a lot easier to resolve instead of the convoluted method they currently use. It took me about 1 hour to resolve this. Surely...
