Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
I have been searching around everywhere for a way to reset my wife's email password after migrating everything to a newly bought laptop. Her account was created by myself as a sub-account. Last time I had to reset it was a long time ago when it was e...
As a customer for over 25 years - I find this very frustrating to try to explain !I can no longer use my VM email address to log in (as a user name)I've had to change this to an email address that isn't from VM - or in my case "@blueyonder.co.uk"I fi...
I cannot get into emails. I just get a message saying my IP is temporarily blacklisted. I have called support. He got me to change my email password. Still the same. As I can get into mails via my browser, he insists it must be my end, and that I nee...
Appealing for any help or advise.I was affected by the mail outage in June 2023 and have recently realized that emails from an alias account I set up ([REMOVED]@blueyonder.co.uk) are missing. I have been a loyal Virgin customer for many years (NTL/Bl...
Hi,I've been trying to block spam coming to one of my email addresses. I followed the instructions by using the filters within the mail settings specially for blocking emails from certain domains.No matter what I put the emails are STILL getting thr...
My VM email system updated last night and the new OX system is awful. I can't attach files to ourgoing emails, I can't insert pictures - if I try, they don't show up on the other end. When I log in, I have to change all the settings to what I use to...
I'm getting the following bounce backs from Microsoft and they're stating my IP is blocked as Virgin IP block is banned my Microsoft. Email headers:This is the mail system at host plesk.otoole.org.uk.I'm sorry to have to inform you that your message ...
When I was asked for a third party email addressI entered a yahoo.com email address instead of the correct yahoo.co.uk. Therefore I cannot verify my email account. I cannot see a way to change this through settings etc. What do I need to do to g...
Can't log in to my VM account as it says the email is one ending in ntlworld despite all emails regarding billing and everything else all go to the email I'm trying to log in with and have never used an email ending in ntlworld either. Is there any w...
I tried resetting my password but nothing has worked I never get the reset email
