Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
HelloMy Name is Maisie, my son has been InTouch with you i believe to ask about getting my password reset as he is trying to setup my emails on a tablet he brought me for Christmas and he has said i need to get in touch with you to sorting this, is t...
I have had a second e-mail address for more than 2 decades, and on Saturday it suddenly stopped being accessible. I have gone to the primary account and it is no longer listed, none of the other secondary email addresses are showing either but they a...
Hi guys. I have a ntlworld account that has been running for years. During that time I have left and then rejoined virgin. The email address continued and continues to work. However, now I need to transfer the account to a new outlook . I can’t do th...
Emails from some senders such as Tesco and ZOE (healthy advice) always go to spam. If I mark them as not spam they are moved to my inbox but then are returned to Spam. I've tried adding the sender addresses to Contacts but still they get sent to Spam...
My virgin.net email address was closed over a month ago, but people can still send emails to it and they don't bounce. This would indicate to the sender that I've received them. Could this behaviour be changed so that the emails bounce? Thanks.
HiI am an NHS patient and they communicate via an outsourced system called patienthub. The system works like this: I get an email from patienthub telling me that I have new information on the patienthub website and they supply a link to click on. I c...
I can no longer log into my emails on my laptop. It says "connection error. This service is unavailable right now" I have retried many times but it still wont log me in.I can get in on my phone no problem but I need to be able to get in on my laptop....
Today it seems scammers from Nigeria accessed my fathers blueyonder email account.I deduce this from the mail hedder containing:X-Originating-IP: 102.88.111.43I am wondering if there has been any large scale hack of blueyonder data? or anyone knows o...
I have been searching around everywhere for a way to reset my wife's email password after migrating everything to a newly bought laptop. Her account was created by myself as a sub-account. Last time I had to reset it was a long time ago when it was e...
As a customer for over 25 years - I find this very frustrating to try to explain !I can no longer use my VM email address to log in (as a user name)I've had to change this to an email address that isn't from VM - or in my case "@blueyonder.co.uk"I fi...
