Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Hi VirginmediaI have lost access to my virgin email today since about 9.15am UK time. When I tried to login I was given a page to say the account is locked and I needed to reset the password via the virginmedia.com account. I followed the instruction...
I use outlook 365 connected to a legacy NTLWorld address. It has all the correct Incoming and outgoing settings, along with the app password used for authentication. I also have the mail setup in client. All works fine when connected to my Virgin me...
Until recently my VM Web Mail was in sync with my Outlook client. However for some reason Outlook now only shows emails received and sent for the last month or so, and none of my historic emails which are still held on the VM email.Can anyone help me...
HelloMy mother passed away last year. Her virgin media account has been closed & finalised. 90 days has elapsed since all this was done. However, her e-mail address (an ntlworld account) is still showing as active. How do I get it deleted for good?Th...
I am having the same exact problem as described here.It is now two days that I've not had access to my emails with devastating consequences. It will appear I am not alone. Can someone please help. @Roberthill0 are you able to help, please? It appear...
Hi,I have a problem concerning an old "@virgin.net" email address. I haven't used this address for many years and I believe it may no longer be working. I have the password but it doesn't seem to work. The problem is that this is the email address th...
Hi my daughter had trouble signing into her ntlworld email address on a new device, I forgot my password and with my daughters email address all that happened was not being able to change the password and it changed the email address to my Gmail acco...
Can someone tell me how I can go about either recovering my email or changing my password for my main email address please?Thanks.
Today I noticed a shortage of expected emails. I realised then, that even though refresging ok none were comming in. It was the lack of my usual spam emails that alerted me. Other emails, receipts and amazon etc are taking anywhere from 10 mins to co...
My ntlworld.com email that I've had for years is now not working...approx a week.I use this email for private and business email and have a lot of saved important emails.I desperately need it back if anyone can help?This keeps coming up (below)...mys...
