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@sjcgb wrote:So if it's not a general VM issue, what could it be about my setup that is making VM mark my Gmail receipts as spam and not yours?
Sorry, I did not spot that email header you posted.
Putting that header through this email header analyser https://mxtoolbox.com/EmailHeaders.aspx (it's a universal checker so it's independent of VM) comes up with the following errors:
the red crosses indicate there are issues with the DKIM record.And specifically:
Dkim Signature Error:
DKIM-Signature d:Required tag not found s:Required tag not found h:Required tag not found bh:Required tag not found b:Required tag not found - more info
Dkim Signature Error:
There must be at least one aligned DKIM-Signature for the message to be considered aligned. - more info
Edited to add:
spf=softfail (185.151.28.75;gmail.com); dkim=pass header.d=gmail.com; dmarc=pass header.from=gmail.com (p=none sp=quarantine dis=pass)
The spf "softfail" indicates that the email should be flagged as spam
VM do seem very hot on their SPF, DMARC and DKIM checks on incoming emails so it's not surprising VM view that email as being suspicious. It's understandable VM play safe because they want to protect their email customers from getting spoofed emails from scammers.
Perhaps you could raise those errors with your domain provider or the email forwarder if you are using a separate organisation to do that.
However, using email forwarding to manage email on a private domain is always prone to problems like this and not just those with VM email accounts.
People using email forwarding regularly report that their private domain emails suddenly stop arriving because of a change somewhere in the email authentication process. It's been regularly reported here and on the forums of other email providers for many years.
I have just had a look at the UK2 website (it seems that is who you are with) and they offer email packages from 50p a month. You need to think about looking into moving over to using one of the offerings. Ideally you want one that offers a webmail service and also supports IMAP/SMTP as well. That will allow you to use an email app or client to manage your private domain emails. There is always the option to run your own email server but using an email package from your domain supplier is a good option for a non techie.😉
Also, bear in mind that the whole future of the VM email is uncertain. VM stopped issuing new email accounts more than 2 1/2 years ago and they have just started a big push to closing VM email accounts that are not linked to a VM broadband package. Clearly they do not see their email service as being a long term part of the business plan moving forward so moving to more professional setup with your private domain would seem to make perfect sense.
Sorry to go on but I hope that's all useful food for thought.
Coenoby
Hi @sjcgb,
Thank you for expanding. It's strange that it's only from a particular domain that you're experiencing the issue.
Would you be able to manually check your spam filters to see if there's anything there that would explain this, and make any necessary adjustments if you see something? You can find more information on spam emails, spam filters, etc. here.
Let us know how you get on.
Thanks,
Zach - Forum Team
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