Virgin Net Email

[Davidjh1]

This sudden termination of the Virgin Net email address with just 30 days notice is a disgrace.
A lot of people have been using these emails for over 20 years. 
The notice should be at least 1 year to give people the time for the huge task of contacting people, updating their email address and being able to receive a email on the virgin account to verify the update.

[Adduxi]

So you still have an active VM account ?  If so there is a chance the mailbox can be used.  If you are no longer a VM customer, the T&C's are that mailboxes are deleted after 90 days.  It seems a lot of mailboxes escaped this ruling and VM are now actively purging these mailboxes from non paying users.

[Davidjh1]

• Paying or not, it is bad brand customer service. I would pay to keep the email for 12 months so I had the time to move all my contacts to another email address, yet after 25yr of giving virgin brand advising every time I handed that email address out, you would think they would be a bit more helpful. 

[jpeg1]

Why do you need a year? 

You will presumably have kept a backup of your contact list. I can't imagine you trusted a free service to keep a safe record of them all for 25 years. 

Just send out a single BCC email to the list, advising them of your new email address. Job done.   You could also put a forwarding instruction on the virgin.net account, to catch any incoming emails for as long as it's still working. 

[jpeg1]

Depends who you are. If you were, say, a famous sportsman, they might well lend you a car to drive around in. 

[Davidjh1]

Because it is finding sites you have used the email address on, then changing it to the new one, which most sites want you to confirm the change on your old email address. Over 25yr a lot of sites have the email address. A year gives time for the ones that you only use annually. 

[David_Bn]

Thanks for reaching out to us @Davidjh1, and welcome to our Community Forums!

We're sorry to hear of the effect that this will have on your lifestyle, but would have to confirm what has been advised in response to your post is correct and may be worth taking on board to make the transition as smooth as possible from the @virgin.net account.

Sorry we're not able to offer better news or an alternative solution.

Thanks,

David_Bn

[Davidjh1]

Hi David, 

A solution would be to give at least 90 days notice, the same as others who end service rather than the 30 days. That would at least help people who have trusted the brand for all these years. 

[ajdent1]

virgin.net account for 25+ years. No Virgin Media services available in my area due to location. Have an active O2  contract. Virgin say they can't access O2. O2 say they can't do anything, despite an earlier statement saying that they are linking the accounts. Is there any way to resolve this? Don't know if my account is going to disappear or not. 

[Adduxi]

Nothing to do with O2.  If you don’t have an active VM Broadband account in the same name as the old Virgin.net mailbox, back it up now and assume you are going to lose it.  VM stopped giving mailboxes to new users nearly three years ago. I’m assuming the email service is no longer a priority for VM.