Unable to set up virgin.net email in iPhone mail app

[ielhariry]

Hello all,

I have 2 phones (android and iPhone). 

my @virgin.net email suddenly stopped working in iPhone, using the Apple mail App. I have done everything under the sun (updated IOS, deleted and created the account several times, rebooted the phone several times), but none helped

I used the exact same set up process in android and I have no issues. 

I used the IMAP set up and also entered password enabled for SMTP outgoing emails.

Did extensive search, but nothing has given me a plausible solution.

Again, I am baffled on why the same @virgin.net account is working well on my android phone but not my iPhone!

any advice?

regards

Iman

[Ilyas_Y]

Hey @ielhariry Thanks for reaching out to us on the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the Virgin Media email in the apple mail app. 😞
This really is strange as it works with your Android device. 

Have you checked that webmail works for you on the Virgin Media website?
May I ask what iPhone it is you have - is the iOS software the latest one and what device / make / model is it?

Let us know.

Kind regards,
Ilyas.