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I received the email from virgin that said my virgin.net address wd be deleted. I called Virgin to say please don't, I have had that address for thirty years and use it every day and I absolutely am ...
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But I am a virgin customer, nothing has changed on that score for thirty years. This email address is probably the one I use most!!!!!! It is absolutely NOT a dead or unused account so why wd they suddenly decide I am no longer a customer. This is their error and I will be utterly livid if that email is suddenly lost to me. What are we expected to do about it and why can't we talk to someone?
this is my worry, this address has been associated with the same virginmedia account as the other two emails my husband and I use every day so there's no reason I wd get this email...other than when it was transferred to talktalk they didn't transfer both names and all email accounts.
smf4122 wrote:this is my worry, this address has been associated with the same virginmedia account as the other two emails my husband and I use every day so there's no reason I wd get this email...other than when it was transferred to talktalk they didn't transfer both names and all email accounts.
Can you explain what's meant about the transfer to TalkTalk?
Just to clarify why I ask - Email accounts were NEVER transferred to TalkTalk but ADSL broadband accounts were. Any email addresses linked to such accounts SHOULD have been closed down 12 months after the ADSL Transfer took place back around 2014. Assuming the user transferred to TalkTalk. Any user that declined to transfer and instead chose another ADSL provider got the usual 90 days notice.
Oh, and NTL, Telewest and later on Virgin Media have NEVER guaranteed you'll keep your email address for life.
Excuse me but why shd I have to???? This is my most used address, I do not want it to be removed and I was promised many years ago that we wd have this email FOREVER.
This is my problem with it, I AM STILL A CUSTOMER. Why are they writing to me saying I am no longer a customer.
Why are you replying to feedback on a thread that isn't even yours, and in different circumstances (OP is no longer a VM customer)?
You need to create your own thread or contact VM if you are a current customer and have been notified of your email account being closed.
The address in question is the one I originally had when we first got virgin (or more specifically when Virgin took over from NTL) and I have three others so it's not that I'm wedded solely to that address but I do use it A LOT and just don't want to lose it.
Have you checked in your VM account that these emails are listed there? They must be to be protected.
This is part of the problem, it now says we have 2 other ACCOUNTS! No we don’t, we have one account unchanged in over 30 years. We do have two other email addresses which are supposedly associated now with our account so it shd be ok. We never had a dialup account. I have always accessed all three email addresses thru the VM website so how can they suddenly say it’s not associated with the only account we’ve ever had?
I got a similar email today. It's clearly a scam email with Virgin spelt 'Virgeen' or 'Vergin' (something or the other). Is this what you're talking about? Further context would be helpful.
That’s my point, I wish it was as obvious as misspellings or simple grammar mistakes but it absolutely appears to be genuine. And as for somebody else saying they never promised we wd have these addresses forever, I’m afraid they did! When they took over from NTL we were offered to be allowed to keep the two ntl addresses we have and they’ve never threatened to take them away. The main issue here is that this email begins with “as you are no longer a virginmedia customer” but I am.
Nope, i along with a lot of ppl have got this email saying they are deleting my virgin.net email bc I’m no longer a VM customer…which I have been for over thirty years. I’ve had those scam ones too and yes you’re right it’s obvious bc of the misspellings but this sadly is no scam.
Sorry but again, that is the point, I am still a virginmedia customer and have been for thirty +years! This is not an address that is associated with an ex account, it’s an address that I use for absolutely everything every day. But thanks.
If you still have a VM broadband account, a VM person should pick this up and offer to look into it for you.
If the meantime, you can protect yourself by backing up all your contacts and important email data.
Scam or not, there have been so many problems with VM email that anyone still using it would be well advised to start moving over to a more reliable service while they still can.
VM do not guarantee that it will continue indefinitely - check your contract!
You've still failed to explain the reference to TalkTalk
