3 weeks ago
I received the email from virgin that said my virgin.net address wd be deleted. I called Virgin to say please don't, I have had that address for thirty years and use it every day and I absolutely am still a customer. So they eventually said it was because that address was associated with my account but they will now ensure it is associated with the correct account. Then I tried to get into my account again, it starts telling me I must use the address I use to sign in to VM. Yes I am using the ntlworld address that's been the sign in address for those thirty years! But no, it turns out the address has been changed to my gmail address which was only ever on there as a verification address. I did not make this change. Then after an hour, a person on the phone says she can't change anything, I can do it myself but when I try it now says I can't use a ntlworld address to sign in...what, like I have done as long as we've had a VM account! WTH is going on?
on 06-10-2024 15:05
this is my worry, this address has been associated with the same virginmedia account as the other two emails my husband and I use every day so there's no reason I wd get this email...other than when it was transferred to talktalk they didn't transfer both names and all email accounts.
on 06-10-2024 15:09
But I am a virgin customer, nothing has changed on that score for thirty years. This email address is probably the one I use most!!!!!! It is absolutely NOT a dead or unused account so why wd they suddenly decide I am no longer a customer. This is their error and I will be utterly livid if that email is suddenly lost to me. What are we expected to do about it and why can't we talk to someone?
on 06-10-2024 15:15
Excuse me but why shd I have to???? This is my most used address, I do not want it to be removed and I was promised many years ago that we wd have this email FOREVER.
on 06-10-2024 15:17
This is my problem with it, I AM STILL A CUSTOMER. Why are they writing to me saying I am no longer a customer.
06-10-2024 15:26 - edited 06-10-2024 15:32
Why are you replying to feedback on a thread that isn't even yours, and in different circumstances (OP is no longer a VM customer)?
You need to create your own thread or contact VM if you are a current customer and have been notified of your email account being closed.
on 06-10-2024 15:27
The address in question is the one I originally had when we first got virgin (or more specifically when Virgin took over from NTL) and I have three others so it's not that I'm wedded solely to that address but I do use it A LOT and just don't want to lose it.
on 06-10-2024 16:10
Have you checked in your VM account that these emails are listed there? They must be to be protected.
on 06-10-2024 19:31
@smf4122 wrote:this is my worry, this address has been associated with the same virginmedia account as the other two emails my husband and I use every day so there's no reason I wd get this email...other than when it was transferred to talktalk they didn't transfer both names and all email accounts.
Can you explain what's meant about the transfer to TalkTalk?
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06-10-2024 20:45 - edited 06-10-2024 20:47
Just to clarify why I ask - Email accounts were NEVER transferred to TalkTalk but ADSL broadband accounts were. Any email addresses linked to such accounts SHOULD have been closed down 12 months after the ADSL Transfer took place back around 2014. Assuming the user transferred to TalkTalk. Any user that declined to transfer and instead chose another ADSL provider got the usual 90 days notice.
Oh, and NTL, Telewest and later on Virgin Media have NEVER guaranteed you'll keep your email address for life.
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