Still can't log in to webmail

[Jayleen]

I was on the phone earlier for 50mins about another problem and they told me they were sending me an email which I haven't received on my mobile phone or Desktop.

When I try signing in to webmail they keep telling me that my username or password is wrong and I have tried all different combinations including the secondary email address and password that was allocated and nothing works. How is it that I am signed in to my email using my phone and Desktop but can't sign into webmail ? More importantly where has the email I was promised gone ??

I don't want to click on 'forgotten password' on the webmail in case it stops me from getting them on my phone etc but I can't think where this email they have sent me could be unless it is stuck in webmail..   

[Ilyas_Y]

Hey @Jayleen Thanks for reaching out to us on here. 👋🏼

I'm sorry to hear about the issues you are having with the email.
I can see you are currently in a conversation with out team on X.

Let us know how it goes and if you need further assistance and we'll support.

Kind regards,
Ilyas.

[Jayleen]

Those on X have only given me the link to Essentials which I have already tried but just keeps going round in circles.  I explained this in the phone call. I'd really like to know where this email is that they said they'd send or were they just fobbing me off ? 

Either way my present contract ends on 4th November so I need to ring up and cancel next Friday. I am presently looking for another provider that offers broadband only if Virgin can't help. I'm really not bothered about the TV as I only watch the Freeview channels.

[John_GS]

Hi @Jayleen 

I'll send you a PM regarding the log in issue.

Best wishes.