Secondary email password issue

[AlexM271]

Hi

I have tried to set up my wife's virginmedia email account on her new phone. The email is a secondary account from our main virgin media one however we cannot remember the password. I tried a link provided in another thread but I cannot remember the memorable place (must have been really good eh!!) I have tried support from the overseas call centre also but the only solution they offered was to give them a 3rd party email address to reset the password. My main account is already a 3rd party email (been here before sadly). the email works fine on her old phone just wish it worked on the new one. Why cant the solution be sent to the primary email account? if there are security concerns I would think accessing my secondary email would hardly be a hackers objective if he had access to the main account. There was also some confusion as to whether a new 3rd party email would resolve my issue or change my main account, the young lady didn't convince me when I asked her this. Any help or guidance would be gratefully appreciated. Many thanks

[Steven_L]

Hello AlexM271,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your email account at the moment. The advice that you were given is correct, you would need to use a 3rd party address to login to any Virgin Media email address. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[AlexM271]

Many thanks to Steven_L for his assistance and patience in resolving my issue 👍

[Steven_L]

You're very welcome Alex, glad that I could help you to get this resolved. Please do let us know if you have any further issues.

Kind Regards,

Steven_L