Since sometime yesterday (19 Sept) I have stopped receiving all emails from all the groups on groups.io I subscribe to.
Some posts appear in Bounces on my account on groups.io e.g.
mxin10.virgin...
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all Virgin Media Mail questions.","title":"Email","shortTitle":"Email","parent":{"__ref":"Category:category:Broadband"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:virgin"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:Broadband"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"linkProperties":{"__typename":"LinkProperties","isExternalLinkWarningEnabled":true},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"avatar":null,"eventPath":"category:Broadband/community:virginboard:email/"},"ForumTopicMessage:message:5408717":{"__typename":"ForumTopicMessage","uid":5408717,"subject":"Not receiving emails from groups.io","id":"message:5408717","entityType":"FORUM_TOPIC","eventPath":"category:Broadband/community:virginboard:email/message:5408717","revisionNum":2,"repliesCount":59,"author":{"__ref":"User:user:913069"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:email"},"conversation":{"__ref":"Conversation:conversation:5408717"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:5408717"},"body@stripHtml({\"truncateLength\":200})":" Since sometime yesterday (19 Sept) I have stopped receiving all emails from all the groups on groups.io I subscribe to. \n Some posts appear in Bounces on my account on groups.io e.g. \n mxin10.virgin...","body@stringLength":"709","rawBody":"
Since sometime yesterday (19 Sept) I have stopped receiving all emails from all the groups on groups.io I subscribe to.
\n
Some posts appear in Bounces on my account on groups.io e.g.
\n
mxin10.virginmedia.com: 421 mx1-prd-nl1-vmo.edge.unified.services mx1-prd-nl1-vmo.edge.unified.services MXIN107 Connections from your IP 66.175.222.108 have been disallowed by admin policy. ;id=ix4JqAZVrJymN;sid=ix4JqAZVrJymN;mta=mx1-prd-nl1-vmo;d=20230920;t=151639[CET];ipsrc=66.175.222.108;
\n
Does this mean Virgin Media is blocking emails from groups.io in error and how do I get them to stop blocking them? The messages are not being blocked by other mail providers apparently.
\n
Thanks!
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Hello everyone. It's me again 🙂
\n
The team have advised they are attempting a temporary fix at their side today to see if this resolves the issue and will monitor this further.
\n
Please do let me know if this fix has worked for you or if you're still seeing the 'IP exceeded' error and I'll feed this back to the team.
All emails from IO GROUPS still bouncing. REF from IO GROUPS
MXIN503 Hourly ratelimit for your IP exceeded
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All emails from IO GROUPS still bouncing. REF from IO GROUPS
MXIN503 Hourly ratelimit for your IP exceeded
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Is it too late to revive this thread? I was experiencing this issue in September 2023 and in the past few days it's started again. Mails are getting to groups.io but are not been sent to my ntlworld.com address. I've had one 'Mail Failure' and several with no reports. The failure had the message:
host lb01.groups.io [45.79.81.153] SMTP error from remote mail server after RCPT TO:<groupnamr@groups.io>: 500 Invalid request, no reverse DNS for 84.116.50.34
Any clues?
Thanks
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Thank you for your post and welcome back to our community forums. We're here to help.
I'm sorry to hear you're having some trouble with your email service recently. Would you mind expanding on and clarifying the issue that you're experiencing, along with any troubleshooting you've performed thus far?
Thanks,
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Zach
Thanks for getting back to me. I came back to this thread because the issue I'm experiencing now seemed similar to that raised in September 2023. The first time I noticed the new instance was when I received a 'Mail Failure', as highlighted in my post yesterday. I've sent further mails to groups.io but none have been delivered to my ntlworld.com mailbox, although I can see them when I log on to groups.io.
I discovered this afternoon that there were some changes made to the DNS set up in groups.io immediately prior to the mail failure. I plan to pursue that line of enquiry with groups.io tech people. I'm not a DNS expert but I know a little bit about tech stuff. I'll post the results of my enquiry here.
Forum Team![\"Scroll](\"https://community.virginmedia.com/t5/s/virgin/m_assets/components/Back_to_Top/assets/arrow-up-solid.svg?time=1734114400000\"){kind=icon}