Forum Discussion

Walter's avatar
Walter
Superfast
8 months ago

NTLworld.com email

Is there any way to restrict the number of emails on a Ntlworld email account?

be aware I am not computer-savvy 

  • Beth_G's avatar
    Beth_G
    Forum Team
    8 months ago

    Hi Walter

    Thanks for your post! We'd love to help.

    Can you please be a bit more specific about what it is you're trying to achieve exactly? Are you looking to restrict the amount of emails you're receiving and if so, is there any particular reason?

    If it's something else, let us know. 

    • Walter's avatar
      Walter
      Superfast
      8 months ago

      When I log in to my email account I get a row of dots for about 30 minutes then stops, 

      • Megan_L's avatar
        Megan_L
        Forum Team
        8 months ago

        Thanks Walter, 

        Does the row of dots look like it's a loading screen that times out after 30 minutes? 

  • Walter's avatar
    Walter
    Superfast
    8 months ago

    One way of checking that the password is correct is to change it but I can't seem to change it, Do you have any ideas?

     

     

    ken

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      8 months ago

      What do you mean a row of dots?

      Are the dots like going around in a circle?

      Can you not do anything on the email whilst these row of dots appear? 

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      8 months ago

      Hi Walter,

      Just to confirm have you tested a different device/ browser? And does this solve the issue?
      Alex_Rm

      • Walter's avatar
        Walter
        Superfast
        8 months ago

        yes I have, the same problem I think it is a password problem but I cannot find a way to away it to change it 

  • Walter's avatar
    Walter
    Superfast
    8 months ago

    I have poor hearing so Unless they mail me it is no good

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      8 months ago

      I'm sorry to hear that Walter can I ask what you were able to ascertain from the call? 

      Thank you. 

      • Walter's avatar
        Walter
        Superfast
        8 months ago

        VM called on 034545411, why can't they not leave a TXT