Mail server Password and crazy user situation.

[grahamm77]

I am trying to use Thunderbird Email client to connect to my virginmedia.com mail service.  Before I begin some background on the crazy Virgin arrangement.  So, when we first signed up my wife and I we had accounts on blueyonder.co.uk.  (Seem to remember Virgin aquired this). I have an account like g1@blueyonder.co.uk and wife say s1@blueyonder.co.uk.  g1 is the main account for control fees etc. When Web Mail came along Virgin put me on my g@virginmedia.com account.  It is to virginmedia.com mail server I am trying to connect.  Hotmail account goes in automatically no problems.  But my VM.com keeps saying wrong password or settings.  I set my password on g1@by.co.uk and g@vm.com on the Web.  I have all the PORT settings and DNS names for virginmedia.com both IMAP, POP3, and SMTP.  Even manually I can't get it to connect.  Here is my question.  Maybe setting the g@VM.com PWD on the web doesn't set the PWD on the VM mail server?????    If so how can I as a user set it?  As g1@by.co.uk is authorative  How to I get to set the Mail server password for VM.com from by.co.uk.This is a crazy situation.  I could ring help desk in SA.  But will a front line Help Desk really help me?  I am so fed up with VM for Email.  I have my own DNS with Email and use IONOS and get a good Email service at very low cost.  I only stick with VM as the broadband M125 is good and reliable.

[Graham_A]

You will need to sign in to the My Virgin Media account for the secondary VM email address, using the full email address and current password.  Go to account details then account settings and scroll down to create an VM app password for use with email clients.  As part of the process you will be asked to change the username for the email address to a third party email address.

VM have recently changed the log in requirements for accessing VM Mail via third party apps.
https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address