Forum Discussion

ModTeam's avatar
ModTeam
Moderator
2 years ago
Solved

+++ Known Issue+++ "Your Virgin Media Mail account is currently unavailable" RESOLVED

Hi All,  We are aware of an issue affecting some customers being unable to access their Virgin Media Email accounts this morning. This has been raised and our team are currently investigating this ...
email
locked
unavailable
webmail
  • ModTeam's avatar
    ModTeam
    2 years ago

    We've had confirmation this issue has been resolved and normal service should now have resumed.

    Any customers experiencing difficulties accessing email should open a thread for further support.

    Apologies again for any inconvenience this issue may have caused.

ten-tenths's avatar
ten-tenths
Up to speed
2 years ago

Anyone else having issues with webmail today ? Email on my phone and iPad are fine but when i open webmail it says my account has been locked. It displayed a 500 Server Error a couple of times before the lock page came up. I'm reluctant to go through the password reset process at the moment as email works on other devices so I'm assuming its a VM server issue ?

 

Jon

  • capdan's avatar
    capdan
    Joining in
    2 years ago

    Hi

    I have exactly the same problem. Working fine last night, working on my phone but on the laptop I have exactly the same screen as you.

  • sardine's avatar
    sardine
    Tuning in
    2 years ago

    me too, mail app is ok just not webmail

  • jcl's avatar
    jcl
    Tuning in
    2 years ago

    My husbands is exactly the same this morning. 

  • paisleyman's avatar
    paisleyman
    Joining in
    2 years ago

    I'm having the same message. They are also asking you to sign in using a different email, which is really weird.

  • ten-tenths's avatar
    ten-tenths
    Up to speed
    2 years ago

    if your email is working on your phone / tablet then I would sit tight and do nothing for a while. It looks like a Friday morning VCU  (Virgin C**k Up)

  • muffmasterh's avatar
    muffmasterh
    Superfast
    2 years ago

    yep same here ! ( ntlworld )

  • ChiaMusique's avatar
    ChiaMusique
    Tuning in
    2 years ago

    Yes me, since this morning.

    Worrying.

  • DrZep's avatar
    DrZep
    On our wavelength
    2 years ago

    Same thing <sigh>

  • captHedge's avatar
    captHedge
    On our wavelength
    2 years ago

    same as well, webmail appears to be working on iphone mail app.... it's Friday!