Error connecting to POP3, SMTP and IMAP servers

[Moonbucks]

I have been using Forte Agent as an email client since as long as I can remember.

Recently tried to use it and using servers imap.virginmedia.com, imap.blueyonder.co.uk, and the smtp and pop3 versions, I am now getting an SSL error 80090302. Any clues ?

[Client62]

SSL error 80090302 may indicate use of an outdated version of TLS. ( the encryption method )

If this is the case, take a look at the first post on this web page for a suggestion on how to enable TLS 1.2

https://forums.whirlpool.net.au/archive/988l85vk

[用心棒]

From a desktop or laptop device consider opening a Command Prompt window and running the following command:

curl -v smtps://smtp.virginmedia.com

 NB on other operating systems open a Terminal and run the above command.

Does the resulting curl output mention issue with checking certificate's revocation state?

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[KeithW61]

I ran into exactly the same problem with Agent as of Monday 15th April. I managed to get it working again by removing the check mark from the box marked "the server requires a secure connection" under the server settings for inbound email. I don't know why requiring a password is no longer required. Also I cannot send emails still.

[KeithW61]

A quick addition. I can send an email if I select "do not use a secure connection" for outbound emails. That really doesn't seem right?

[Beth_G]

Hi KeithW61

We're sorry to hear you've been experiencing issues with your email when accessing it via Forte Agent. Are you having issues with your email when signing in through our webmail? 

It the issues are only present via Forte Agent, we will be limited to what we can advise with it being a third party client, however we have lots of information available here for how to manage your email and suggested settings for when accessing on third party clients.

Have you been able to try out the advice kindly provided by 用心棒 and Client62? If so, what were the results?

We'll do our best to help.

[Client62]

"do not use a secure connection" means turn off Encryption of the username/password and email content. 
It does not mean connect without a password.

Focus on getting the TLS version sorted & encryption working again, the next security improvement from the mail server operator may well be to make use of Encryption mandatory.

[Moonbucks]

* Trying 84.116.6.19:465...
* Connected to smtp.virginmedia.com (84.116.6.19) port 465
* schannel: disabled automatic use of client certificate
< 220 csmtp6-prd-nl1-vmo.edge.unified.services csmtp6-prd-nl1-vmo.edge.unified.services ESMTP server ready
> EHLO X64PC
< 250-csmtp6-prd-nl1-vmo.edge.unified.services hello [removed], pleased to meet you
< 250-HELP
< 250-AUTH LOGIN PLAIN
< 250-SIZE 52000000
< 250-ENHANCEDSTATUSCODES
< 250-PIPELINING
< 250-8BITMIME
< 250 OK
> HELP
< 214-2.0.0 This is csmtp6-prd-nl1-vmo.edge.unified.services ESMTP service help
214-2.0.0 This is csmtp6-prd-nl1-vmo.edge.unified.services ESMTP service help
< 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intact

[用心棒]

---

@Moonbucks wrote:

* Trying 84.116.6.19:465...
* Connected to smtp.virginmedia.com (84.116.6.19) port 465
* schannel: disabled automatic use of client certificate
< 220 csmtp6-prd-nl1-vmo.edge.unified.services csmtp6-prd-nl1-vmo.edge.unified.services ESMTP server ready
⋮
> HELP
< 214-2.0.0 This is csmtp6-prd-nl1-vmo.edge.unified.services ESMTP service help
214-2.0.0 This is csmtp6-prd-nl1-vmo.edge.unified.services ESMTP service help
< 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intact

---

There appears to be no issue connecting to server.

From a desktop or laptop device open a Command Prompt and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:rotavator-racecar-tenet-repaper:

curl -v smtps://smtp.virginmedia.com -u username:password

Do not post the resulting output here but instead review it for possible reported causes, i.e. VM error code; choosing to ignore this advice and posting the unredacted or incorrectly redacted output here will likely reveal your email address, password and / or public IP Address.

FYI if there is no issue then you should see the following output from the curl command:

⋮
> AUTH PLAIN
< 334 
> [Redacted]
< 235 2.7.0 SMTP350 Authentication successful for user [Redacted]
> HELP
< 214-2.0.0 This is cmsmtp ESMTP service help
214-2.0.0 This is cmsmtp ESMTP service help
< 214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
214-2.0.0 To contact postmaster send email to postmaster@virginmedia.com.
< 214-2.0.0 For local information send email to Postmaster at your site.
214-2.0.0 For local information send email to Postmaster at your site.
< 214 2.0.0 end of HELP info
214 2.0.0 end of HELP info
* Connection #0 to host smtp.virginmedia.com left intact

Otherwise an unsuccessful result will look similar to the following:

⋮
> AUTH PLAIN
< 334 
> [Redacted]
< 525 5.7.13 Authentication Denied (VM320)
* Closing connection 0
* TLSv1.2 (OUT), TLS alert, close notify (256):
curl: (67) Login denied

[wishi]

Hi

I posted a message yesterday (you can move it to here if you like) as since yesterday morning my blueyonder email hasn't worked on either my laptop, phone or tablet and there's no connection to imap:

Hi

Is there a fault with blueyonder email? I'm getting this message:

Login to server imap.virginmedia.com with username *******@blueyonder.co.uk failed.

I type in my password, but it's not accepting it, and I know it's correct.

I did a quick status check for area (BS16) and there are some issues with our telly broadband connections.

Thank you

Checked the status again this morning and now you can't connect to the TV kit, but I digress: I followed the instructions above and get this:

curl -v smtps://smtp.virginmedia.com
* Host smtp.virginmedia.com:465 was resolved.
* IPv6: (none)
* IPv4: 10.100.10.100
* Trying 10.100.10.100:465...
* connect to 10.100.10.100 port 465 from 0.0.0.0 port 58370 failed: Timed out
* Failed to connect to smtp.virginmedia.com port 465 after 21857 ms: Couldn't connect to server
* Closing connection
curl: (28) Failed to connect to smtp.virginmedia.com port 465 after 21857 ms: Couldn't connect to server

I use Thunderbird email on  my laptop (I didn't like the layout of the old Outlook and for some reason the new Outlook's not keen on blueyonder) and from time-to-time the connection drops, but this is the first time nothing's worked on my other devices for this long.

Any assistance greatly appreciated!