Forum Discussion

HughJarsse's avatar
HughJarsse
Knows their stuff
2 years ago

Email down AGAIN this morning!!!

so, no access to email again today. Webmail states :  'Unable to connect to e-mail server. Possible reasons: The e-mail server is (temporarily) down or there are network connection problems. Please t...
Matthew_ML's avatar
Matthew_ML
Icon for Forum Team rankForum Team
2 years ago

Hey HughJarsse, we apologise to any customers who may have experienced difficulty logging in to their email accounts for a short period earlier this morning. We have now resolved this and email services are working normally. Cheers

  • UNPLUGGED1's avatar
    UNPLUGGED1
    Joining in
    2 years ago

    Hi been a fortnight now, I cant get in to my VM mail, all of the offered solutions don't seem to work

     

    • Joseph_B's avatar
      Joseph_B
      Forum Team (Retired)
      2 years ago

      Hey UNPLUGGED1,

      Welcome to the Community Forums and thanks for the post.

      Sorry to hear that you have been having an issue with your email and it has yet to be resolved, can you confirm for me what the exact error is when trying to get into your account, can you also confirm the last time you spoke to our team and what they had advised?

      Joe

      • riotgirl's avatar
        riotgirl
        Tuning in
        2 years ago

        same issue since Sunday.

  • Jameskd's avatar
    Jameskd
    Joining in
    2 years ago

    Mines not….have been having intermittent connection faults for about three months now.

    have tried everything. Really sick of VM. Have 4 months of contract left, how can I get out of this mess?

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Jameskd, thank you for your post.

      We're sorry to hear you feel this way and that you intend to leave us 😔

      I can see my colleague has responded to you on another thread.

      Please respond to that.

      Regards,
      Daniel