so, no access to email again today. Webmail states : 'Unable to connect to e-mail server. Possible reasons: The e-mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes'.
If I try with Windows mail, I get the 'We couldn't access this account. try again later'
What;s todays excuse then VM?? Been hacked again have we???
![\"Scroll](\"https://community.virginmedia.com/t5/s/virgin/m_assets/components/Back_to_Top/assets/arrow-up-solid.svg?time=1734114400000\"){kind=icon}
so, no access to email again today. Webmail states : 'Unable to connect to e-mail server. Possible reasons: The e-mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes'.
\nIf I try with Windows mail, I get the 'We couldn't access this account. try again later'
\nWhat;s todays excuse then VM?? Been hacked again have we???
","body@stringLength":"459","rawBody":"so, no access to email again today. Webmail states : 'Unable to connect to e-mail server. Possible reasons: The e-mail server is (temporarily) down or there are network connection problems. Please try again in a few minutes'.
\nIf I try with Windows mail, I get the 'We couldn't access this account. try again later'
\nWhat;s todays excuse then VM?? Been hacked again have we???
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Webmail states : 'Unable to connect to e-mail server. Possible reasons: The e-mail server is (temporarily) down or there are network connection problems. 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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"31","kudosSumWeight":1,"repliesCount":0,"postTime":"2023-09-26T08:12:18.415+01:00","lastPublishTime":"2023-09-26T08:12:18.415+01:00","metrics":{"__typename":"MessageMetrics","views":5443},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:89":{"__typename":"Rank","id":"rank:89","position":21,"name":"Wise owl","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:60633":{"__typename":"User","id":"user:60633","uid":60633,"login":"VMCopperUser","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2011-02-01T22:48:53.714Z"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:89"},"entityType":"USER","eventPath":"community:virgin/user:60633"},"ModerationData:moderation_data:5411688":{"__typename":"ModerationData","id":"moderation_data:5411688","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5411688":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:60633"},"id":"message:5411688","entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:email/message:5411668/message:5411688","revisionNum":1,"uid":5411688,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:email"},"parent":{"__ref":"ForumTopicMessage:message:5411668"},"conversation":{"__ref":"Conversation:conversation:5411668"},"subject":"Re: Email down AGAIN this morning!!!","moderationData":{"__ref":"ModerationData:moderation_data:5411688"},"body":"Mine too, but they seem to have come back to life. I do wonder if they have been hacked again - but lets face it they never admitted the last one was hacked either - Just that lots of people didn't secure their emails correclty at the same time the hack took place ;P...
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VM's changing of their terms and conditions gives everyone a chance to leave their contract without penalty. i will be doing that.
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Hey UNPLUGGED1,
Welcome to the Community Forums and thanks for the post.
Sorry to hear that you have been having an issue with your email and it has yet to be resolved, can you confirm for me what the exact error is when trying to get into your account, can you also confirm the last time you spoke to our team and what they had advised?
Joe
Mines not….have been having intermittent connection faults for about three months now.
have tried everything. Really sick of VM. Have 4 months of contract left, how can I get out of this mess?
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We're sorry to hear you feel this way and that you intend to leave us 😔
I can see my colleague has responded to you on another thread.
Please respond to that.
Regards,
Daniel
I have been waiting for mine to be fixed for 7 weeks. Don't hold your breath.
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\nI can see that you're being supported on this issue with one of our forum team through private message.
\nI can assure you we're working to have this resolved for you as soon as possible. If you have any further questions or concerns, please use your open private message with the agent and they'll be able to assist further if needed.
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"34","kudosSumWeight":0,"repliesCount":3,"postTime":"2023-09-30T12:17:45.806+01:00","lastPublishTime":"2023-09-30T12:17:45.806+01:00","metrics":{"__typename":"MessageMetrics","views":1766},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:5413140":{"__typename":"ModerationData","id":"moderation_data:5413140","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:913987":{"__typename":"User","id":"user:913987","uid":913987,"login":"Ozzie2203","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-10-01T14:02:38.797+01:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.virginmedia.com/t5/s/virgin/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:139"},"entityType":"USER","eventPath":"community:virgin/user:913987"},"ForumReplyMessage:message:5413140":{"__typename":"ForumReplyMessage","uid":5413140,"id":"message:5413140","entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:email/message:5411668/message:5413140","revisionNum":1,"author":{"__ref":"User:user:913722"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:email"},"parent":{"__ref":"ForumTopicMessage:message:5411668"},"conversation":{"__ref":"Conversation:conversation:5411668"},"subject":"Re: Email down AGAIN this morning!!!","moderationData":{"__ref":"ModerationData:moderation_data:5413140"},"body":"I have been unable to access my emails since Sunday and they have done nothing. Poor service.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"95","kudosSumWeight":1,"postTime":"2023-09-28T12:25:30.511+01:00","lastPublishTime":"2023-09-28T12:25:30.511+01:00","metrics":{"__typename":"MessageMetrics","views":5124},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDU0MTUyNTcsNTQxNTI1Nw","node":{"__ref":"ForumReplyMessage:message:5415257"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:5415257":{"__typename":"ModerationData","id":"moderation_data:5415257","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5415257":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:913987"},"id":"message:5415257","entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:email/message:5411668/message:5415257","revisionNum":1,"uid":5415257,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:email"},"parent":{"__ref":"ForumReplyMessage:message:5413140"},"conversation":{"__ref":"Conversation:conversation:5411668"},"subject":"Re: Email down AGAIN this morning!!!","moderationData":{"__ref":"ModerationData:moderation_data:5415257"},"body":"I too have not had access to ntlworld emails for a week. Had chat with VM and they said all will be fine in 2 hours. Nothing cjanged , will leave if they do not respond positively.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"182","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-10-02T07:49:49.825+01:00","lastPublishTime":"2023-10-02T07:49:49.825+01:00","metrics":{"__typename":"MessageMetrics","views":1701},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:5413942":{"__typename":"ModerationData","id":"moderation_data:5413942","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5413942":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:910755"},"id":"message:5413942","entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:email/message:5411668/message:5413942","revisionNum":1,"uid":5413942,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:email"},"parent":{"__ref":"ForumTopicMessage:message:5411668"},"conversation":{"__ref":"Conversation:conversation:5411668"},"subject":"Re: Email down AGAIN this morning!!!","moderationData":{"__ref":"ModerationData:moderation_data:5413942"},"body":"Yes I am being very well looked after by a team member.
I remarked to the other stream because i was upset and annoyed that people are still not getting any help.
I'm ok with my team member but seriously NOT happy with the virgin media company
Pat
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"125","kudosSumWeight":0,"postTime":"2023-10-04T23:13:12.493+01:00","lastPublishTime":"2023-10-04T23:13:12.493+01:00","metrics":{"__typename":"MessageMetrics","views":1596},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwzfDM5OjF8aW50LDU0MTgxMzksNTQxODEzOQ","node":{"__ref":"ForumReplyMessage:message:5418139"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:5418139":{"__typename":"ModerationData","id":"moderation_data:5418139","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5418139":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:699959"},"id":"message:5418139","entityType":"FORUM_REPLY","eventPath":"category:Broadband/community:virginboard:email/message:5411668/message:5418139","revisionNum":1,"uid":5418139,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:email"},"parent":{"__ref":"ForumReplyMessage:message:5417365"},"conversation":{"__ref":"Conversation:conversation:5411668"},"subject":"Re: Email down AGAIN this morning!!!","moderationData":{"__ref":"ModerationData:moderation_data:5418139"},"body":"Hi adrianjacobs,
\nThanks for posting on our community forums. We're sorry to hear that you're having ongoing email issues, how have things been since your last post?
\nAre you able to access your emails again or are you still experiencing issues.
\nPlease pop back here if you need further assistance.
\nKind regards Jodi.
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