Forum Discussion

-D's avatar
-D
On our wavelength
2 years ago
Solved

Email - denial of service

　 Virgin Media provided my telecoms and email for over ten years up until the last week of September this year when my emails stopped and I have received no further emails since. Instead of emails,...
  • David_Bn's avatar
    David_Bn
    2 years ago

    Thanks for coming back to us -D

    I'd be happy to take a closer look into this for you, to see the status of the E-Mail inbox and see if temporary access can be allowed.

    When customers cancel the services with Virgin Media, the E-Mail account is available to them for up to 90 days beyond the disconnection.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn

-D's avatar
-D
On our wavelength
2 years ago

Virgin stopped uploading emails to my inbox last September - which I continued paying for - but no VM solution offered by phone or online since.

  • -D's avatar
    -D
    On our wavelength
    2 years ago

    Virgin stopped uploading my emails last Sepember, which I still pay for, but nobody at VM has been of any use.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Do you mean you can't send emails, or receive emails, or both? Webmail, or app, or both?