Email Accounts been deleted - legacy email but have VM account

[bcannon204]

@Ilyas_Y

Hello there, I appear to hitting the same issue with a virgin.net email I've had for 30+ years. I'm still a virginmedia broadband customer.

Any chance of similar support?

I have contacted customer support. Team via phone call were 'computer says no'. Team via webchat were 'there's no issue'.

Thanks in advance

[MOD EDIT: Post split to create own thread]

[Lee_R]

Hi @bcannon204 thanks for posting and welcome to our community.

Sorry to hear you hear you've been given notice of an email address closure, when you're still a customer with ourselves. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R