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Delete unused NTLworld email accounts

Boeing787
Joining in

a month ago

I cancelled my Virgin Media account in November 2020. My email accounts, which are all @ntlworld  accounts should have been deleted after 90 days but they are all still active and 1 has been hacked and is sending out spam messages from what appears to be my account. As I'm no longer a customer, how can I get all of my @ntlworld accounts deleted when I no longer have a Virgin Media login?

 

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4 REPLIES 4

Helpme222
Tuning in

a month ago

Don’t want to be the bearer of bad news but my ntlworld was hacked last year, emails accessed, eventually got my old e mail shut down took 6 months and god knows what was accessed. 

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Boeing787
Joining in
In response to Helpme222

4 weeks ago

How did you go about getting the account closed down?

 

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Graham_A
Very Insightful Person
Very Insightful Person
In response to Boeing787

4 weeks ago

@Boeing787 The VM Forum Team staff should respond here later today.  They should be able to get the email deleted for you.  They will need to go through security checks with you via Private message.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Alex_RM
Forum Team
Forum Team
In response to Boeing787

4 weeks ago

Hi Boeing787,

Thanks for posting and welcome to our community 😊

So I can help with this I've popped you over a private message.

Alex_Rm

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