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Can some kind person please allow me into my ntlworld email account. Have been locked out for a week now.

Ozzie2203
On our wavelength

on ‎02-10-2023 08:22

Email account is unavailable is all I can get for a week now, answers please. Live chat yesterday promised 2 hour remedy but no good, nothing. Pleeeese

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12 REPLIES 12

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Alessandro Volta

on ‎02-10-2023 09:31

Does this happen using an email app and with a browser on your webmail login?

Is this email linked to a current Virginmedia broadband account? 

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Ozzie2203
On our wavelength

on ‎02-10-2023 09:58

Yes is linked to bband acc. I go around in circles as any password I choose is unacceptable. Your VM email account is not available is what I get. Sorry but I am 86 and not very savvie, but appreciate your help?

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Ozzie2203
On our wavelength

on ‎02-10-2023 10:54

???? Anybody

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Ozzie2203
On our wavelength

on ‎03-10-2023 07:46

Frazzled 1  I have had the same problem. Despite webchatting to sevrral vm agents, who said it would be ok in an hour, it is not. Come on VM admit you are having problems. We are paying for a service we are not getting. Please respond today with an answer.

Zach_R
Forum Team
Forum Team
In response to Ozzie2203

on ‎04-10-2023 08:20

Hi @Ozzie2203,

I can see that my colleague has responded to your other post that you've made about this, and from what I can see they've invited you into a private message to discuss and investigate your concerns further.

We'll continue to assist you with this matter from there going forward.

Thanks,
 


Zach - Forum Team
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Ozzie2203
On our wavelength

on ‎04-10-2023 08:26

Yes thank you zach, Mathew is trying . He gave me a new email password to try yesterday, but it failed. Tried just now and still failed.  Thanks for your interest but getting desperate now.

DavidBrawn
Tuning in

on ‎06-10-2023 21:58

I've had the same experience, two very long livechat sessions totalling 9 hours, a promise of it working and to try it in two hours. It isn't working. I'm beyond frustrated.

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DavidBrawn
Tuning in
In response to Ozzie2203

on ‎06-10-2023 22:03

Exactly the same experience. At the end of webchat the agents always say "Try it in 2 hours, it will all be fine." Do they believe this or is it to get rid of us? It is NOT fine. Desperate, frustrated, angry.

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DavidBrawn
Tuning in

on ‎06-10-2023 22:05

I am losing count now of the different passwords tried and failed. I have 2 sheets of A4 paper covered in notes, attempted logins, passwords (which always fail). Going round in circles. I spent most of yesterday and the day before on webchat with agents. I can see how today will go as well - that's if I can get through.

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