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Virgin Media O2 completes gigabit upgrade

Kei_M's avatar
Kei_M
Community Manager
4 years ago

We announced at the start of December that we’d completed the upgrade of our entire national network to gigabit speeds, delivering nearly two-thirds of the Government’s broadband ambition four years ahead of the target date and cementing our status as the UK’s largest gigabit provider.

We announced at the start of December that we’d completed the upgrade of our entire national network to gigabit speeds, delivering nearly two-thirds of the Government’s broadband ambition four years ahead of the target date and cementing our status as the UK’s largest gigabit provider.

We completed our rollout after switching on gigabit speeds to a final 1.1 million homes for the first time, meaning all 15.5 million homes passed by Virgin Media O2’s network can now access this hyperfast connectivity.

Virgin Media O2 is the only major internet service provider to have completed a gigabit upgrade programme at this scale, rolling out next-generation services to every home on its network in a little over two years without the need for lengthy construction work. This milestone solidifies Virgin Media O2’s leadership position with a gigabit network that is more than twice the size of its nearest competitor.

The Gig1 broadband service offers average download speeds of 1,130Mbps – 22 times faster than the national average – which enables households to do more online at the same time and on multiple devices. Gigabit broadband also paves the way for future technologies and applications such as metaverse style augmented and virtual reality experiences and cloud gaming.

Since Virgin Media first launched gigabit services in September 2019, the UK’s average broadband speed has increased by almost 50% predominantly due to the fact Virgin Media has continued to provide its customers with faster speeds. In recent years, demand for ultrafast services has grown rapidly as consumers use more data than ever before.

Lutz Schüler, Chief Executive Officer at Virgin Media O2, said: “Just two years ago we set out to spearhead the UK’s gigabit revolution and today we’ve delivered. Our investment to bring gigabit broadband to every home on our network has catapulted the UK’s digital infrastructure forward by a decade and forced others to up their game.

“As the country’s largest gigabit provider by far, we’re the driving force behind widespread gigabit availability four years ahead of the Government’s target.

“Having reached this major milestone in just two years, we’re doubling down on our mission to upgrade the UK by continuing to innovate and invest in our network to support the technologies of tomorrow – there’s no slowing down at Virgin Media O2.”

Digital Secretary Nadine Dorries welcomed the news, saying: “Getting high speed broadband into everyone’s homes is a top priority and Virgin Media O2’s efforts mean we’re making quick progress in our mission to level up the UK with better connectivity.

“We must ensure that rural areas are not left behind, which is why alongside industry’s roll out we’re investing up to £5 billion to make top-of-the-range speeds available in hard-to-reach communities.”

Visit our website for more information about Gig1 fibre.

Updated 4 years ago
Version 6.0

6 Comments

  • Hi andrea5833

    All you have to do is follow the link and the site will take you through a postcode checker and an upgrade path for you 🙂

    Thanks, 

    Dan

     

  • If only it were that easy. I have tried doing that, no option other than the current package i am on. been on an online chat with a bot for over 1hour waiting for a real person to take to next level.

     

  • Hi @andrea5833

    I'm sorry that's the experience you've had with the checker online. If you're having trouble, the best thing to do is either online chat as you are doing, or to call us on 03454541111 / 150 so we can go through your options. Unfortunately we can't go through package changes on the forums with you.

    Thanks, 

    Dan

  • gspannu's avatar
    gspannu
    On our wavelength

    Good luck trying to get connected to Virgin by calling them on 03454541111. Average wait times of more than 60 minutes - this is my personal experience of having called Virgin at least 10 times in last 15 days… and each time the wait time is nearly an hour !!!

  • Couldn’t agree more. All ok when there’s no problems- but I dread to think what happens if we have a major issue.