Blog Post
I left in sept 22 and gave notice to quit, retentions office contacted a week later offering a new Broadband and Volt 02 deal at £27 for broadband and £16 for 2 sims. I have a printout of the contract saying £27pm for 18 months, O2 are separate contracts on this deal, not read the small print yet but 33% is scandalous thats broadband for £36, yuet they offer the same currently at £29 on the website and large package deal at £29!
The email is so confusing, £9 increase, does it mean from May 23 or May 24? it's not a discount deal from my old contract but a completely new offer not even 5 months in!
It might be that price increases are done on the "headline" price of the package, but that's disingenuous I feel, as you have entered into a contract with VM to provide the services for a certain amount, which you pay them each month. I'm not arguing that they can't do it, just my view on the % increase.
As per the OP, I've just been notified of a 33% increase on the price I pay each month; I never used to have many fibre BB options, but I do now and, as such, coupled with the recent "Roger/Phillip" "not a hack" response from VM, I'll be leaving.