Learn how to get the most out of your Hub 4 and Gig1 service with our handy FAQ.
How do I make the most of the Gig1 Fibre Broadband speeds?
With Gig1 Fibre Broadband on the Hub 4, you get to share over 1Gbps bandwidth across loads of devices. This means everyone in the house can download films and mammoth files, stream in Ultra HD and play games to the max, all at the same time.
To make the most of your Gig1 Fibre Broadband speeds, we recommend using a mix of wireless and wired Ethernet connections.
We know most of our customers prefer to use WiFi, so we’ve designed our Hub 4 with mighty WiFi technology – including Wave 2 802.11ac, and 3x3 MIMO on 2.4GHz WiFi and 4x4 MIMO on 5GHz WiFi – so you can share out your connection speed across multiple devices at the same time.
How do I find out my guaranteed speed?
All your speed information can be found on our speeds page.
This provides your upload and download ranges and your minimum guaranteed download speed.
Why am I getting different speeds from the other speed tests?
The SamKnows speed test gathers data directly from the Hub 4 which is configured for 1Gbps as opposed to connecting to devices which may not have the capacity for 1Gbps.
An external speed test may also reflect limitations due to device and local environmental influences.
Why am I getting different speeds from other speed tests?
The SamKnows speed test gathers data directly from the Hub 4, which is configured for 1 Gbps.
An external speed test may also reflect limitations due to device and local environmental influences.
What is 2.4GHz & 5GHz WiFi?
Devices can connect to your Hub 4 using two different WiFi frequencies - 2.4 GHz and 5 GHz.
2.4 GHz WiFi is great at providing connectivity over longer distances and through obstacles (like walls, doors, floors), but it’s limited to around 100 – 160 Mbps and will share this out if many devices are connected to it.
5 GHz WiFi is super-fast and can cope with lots of devices, but it can’t reach as far as 2.4 GHz WiFi. It can provide speeds of c900Mbps, but how much of this speed any device will be able to use is limited by the number of WiFi antennae the device has. Older devices may not be able to connect to this newer 5 GHz frequency.
Your WiFi device should automatically switch between 2.4 GHz or 5 GHz WiFi, but if you think your WiFi is slower than it should be or as it usually is, just turn the WiFi on your device off and then on again, as this helps the device choose the best WiFi to connect to.
Why wasn’t the Hub built with the 802.11ax/WiFi 6 WiFi standard?
WiFi 6 is in the early stages of adoption with only a small number of devices capable of supporting it in 2019, therefore we have focused on delivering the best possible experience using WiFi 5 (802.11ac).
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