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Forum Posts

Keep being asked for my old Router back but.....

I have had my router changed from a 4 to 5 I think and the engineer took my old router with him, the system as not picked up on this and I am getting constantly asked to arrange a collection. I am at a loss of who to speak to as the system is designe...

vk2011 by Tuning in
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Help request

Hi , my tv has been down for hours it says cs2004 and wifi Virgin customer service said it’s only a problem with mine , and a technician can’t come till Wednesday! apparently as I’ve someone that works from home if I pay an extra 6 pounds a month I c...

Confused

I’m a bit confused about this forum.  I had thought that this was the place to report a damaged box? I have not received a reply to my original post. Only badges??  I cannot see my original post and no one has replied to my message yesterday. Is ther...

Customer Service Queue Music

Heavens above! give customers a choice of music while they wait. I'm guessing most of your paying customers are not 15 year olds content to sit through endless chart-busting RnB singles. 

Virgin media making it impossible to downgrade my package

I’m currently on hold for the FOURTH time, been on the phone to virgin media for 1 hour and 45 minutes as I want to downgrade my package to broadband only. I’m being offered various different packages that include tv and landline (which I don’t want ...

Hannah89 by Tuning in
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I'm leaving VM after 34 years!

Hello all,The cancellation process wasn't too painful for me, I tried to use the 'chat bot' yesterday but after a 30min wait to speak to a real person I gave up.This morning I phoned 0345 454 1111 and eventually spoke to a lovely lady called Kristina...

pieman01 by On our wavelength
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YEP BEING PUNISHED FOR BEING A LOYAL CUSTOMER

TRYING TO UPGRADE MY BROADBAND WITH VIRGIN, TURNS OUT A NEW CUSTOMER GETS IT FOR £52 A MONTH AND THEY ARE TRYIONG TO CHARGE ME £78 FOR THE SAME SERVICEPROBLEM FOR THEM NOW IS I CAN GET THE SAME DEAL FROM BT FOR £34.99 A MONTH AND GET 3 MONTHS FREE, S...

Kal777 by Just joined
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Contact upgrade

I have had a very disappointing experience regarding upgrading my contract with virgin media time. So much so that I’m now thinking of leaving this company I feel my integrity has been questioned.

Shaps786 by Joining in
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