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Joining in

Hi all, unfortunately I cannot find anywhere on the VM site about submitting a compliment - it's easier to complain 😂 I hope this is the best alternative place and will be noted.

I just wanted to sing the praises of Amelia in your contact centre who was the first person out of several contacts with VM to personally listen to my issue, offer a solution whilst all done in a friendly and understanding way.  My apologies as I did not get her last name but she was of European accent and a credit to what customer service should be. 

I'd be grateful if her manager could be made aware of her fantastic service and resolution in my issue with starting my broadband services as without her I would have cancelled my new contract with VM due to the mismanagement of starting services for my account - a true hero!

Many thanks


Forum Team
Forum Team

Hi Sulley,

A warm welcome and thanks for posting on our community forums. What a lovely piece of feedback this is. We will certainly make Emilia and her manager aware of this praise.

We do appreciate you taking the time to write this post.

Kind regards Jodi. 

Would it be possible for Emelia to contact myself that would also be lovely 


I cannot find anywhere on the VM site about submitting a compliment -  open your eyes !