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Hi all, I seem to have lost the email logo that used to reside on the taskbar on my PC. This means I can no longer see any notifications of new email in my NTLworld address. I get them on my phone no problem but not on my PC. I get the ' outlook ' logo on the taskbar complete with notifications of new mail. I can't find any reference to email other than outlook. How can I replace the missing email logo ? cheersWhat we're watching now...Continuing
The thread 'what are you watching now' was locked due to it's size and the thread continuing it by the moderator, was amalgamated and also locked.❓ to access the old thread which is now read only Original What are you watching now thread So this is a new thread with a slightly different Tittle.... Continuing.... Planet X appears to be hidden behind the Sun in our Solar System What Made Spartans So Much Better At Fighting INSANE AI Video Generator you can use NOW! I Got Early Access to Suno's New AI Tool - Here's what I Did With It! Udio's New Feature is a Gamechanger for AI Music
My Laptop will not connect to internet unless i use a guest network
Hi i'm looking for help. My laptop can connect to my router but i get no internet connection as it keeps disconnecting . if i log into the guest net work then it works. i have tried all the solutions on the net but nothing works. i have even reset the router. Has anybody else had this problem? or found a solution?Leaving VM after 20 plus years as end of current contract offer was a joke.
So last week gave notice to cancel my VM account as I had completed my last 18 month "deal". Having just retired I explained that I no longer want or need Volt M600 fibre and wanted it downgrading. I only want 1 x 360 box rather than 2, and I only watch sport so don't want or need the full Maxit TV package. This was due to having received notification that the current deal ending would result in a monthly price hike of £66. The initial customer rep offered me a "great deal" for being a loyal customer which in fact resulted in sport going down from HD to SD, removing Sky cinema, 1 x 360 box and a "saving" on my current (ending) 18 month deal of £15. I said I wanted to cancel and was put through to another customer rep. The second rep suggested that no package was available for what I was looking for and that reducing to base broadband and phone, only, 1 x360 box would mean my new payment would be an increase on my current ending deal of £26 per month for a lesser service which was actually £41 higher than the first rep had offered albeit I would maintain HD sport. At this stage of being on the phone for an hour I gave up expecting some sort of deal and said I wanted to cancel. Besides letting the community know the complete lack of customer loyalty and the charade employed by the customer services team, I have now found out that VM are the only provider to my address with full fibre connectivity. BT,Sky Talk Talk etc are still only able to supply copper to my addresss. I presume VM don't allow other providers to use their fibre?Virgin Box
Good morning, we are currently developing a new property (private), outside what will be the main entrance to the new development there is a Virgin Box which has already been damaged and will need to be relocated. I called your customer service over the last few months but no-one has been able to help, until last week (30/04) when i got a reference number C-3004254315 The property we are redeveloping is a corner property and the address is 25 Old Woking Road, KT14 6LG, the box is around the corner on Pyrford Road. I started making contact in February ...Farewell after 25 years but my Virgin media journey starts again
After 25 years, my time as a Virgin Media customer has come to an end. I first joined Virgin around 1999 or 2000 back when a representative came directly to our front door to sign us up. Over the years, I've generally been very happy with the service Virgin provided. Like any long-term relationship, there were highs and lows: times when I negotiated for better deals and times when I paid more than I probably should have. But through it all, I remained a loyal customer, and in return, I received mostly reliable service. Recently, I realized I was paying significantly more than new Virgin customers for the same broadband service. It wasn’t just about other providers offering better prices, it was also frustrating to see new Virgin customers getting deals at nearly half the price I was paying, with added perks. My 18-month contract was coming to an end, so I called Virgin to ask if I could be matched to one of the offers, I saw online. I was told no. Despite my loyalty, I wasn’t offered anything even close. It felt like Virgin had no interest in retaining their long-term customers. The representative I spoke to seemed more interested in ending the call than helping me. On March 26, I officially requested disconnection. I received a text confirming the service would end on April 25. As expected, a few days before that, Virgin reached out offering to discuss ‘a fantastic deal’. I replied via WhatsApp on April 17. After being transferred to the retention department, an agent named Robie offered me a new deal. Each time I declined, he reduced the price. Eventually, we agreed on a deal I was happy with. Then, complications began. Unknown to me, my daughter had panicked about me cancelling and had signed up for a new Virgin contract at our home address the night before. This caused a conflict in the system, and Robie couldn’t process my deal. He advised me to ask my daughter to cancel her deal, especially since the one I negotiated was only £5 more expensive and I was concerned about keeping my long-time Blueyonder email account. We cancelled my daughter's order the same day and received confirmation. I returned to WhatsApp, and a new agent (Jericho) picked up Robie’s notes. We eventually agreed on the same broadband offer. However, Jericho encountered technical issues and couldn’t process the order, assuring me it would go through within 72 hours and that my disconnection would be cancelled before the 25th. Three days passed, nothing. On April 21, I contacted Virgin again via WhatsApp. The new agent (Cristalyn) told me my account had already been fully disconnected. I was confused and frustrated, but this wasn’t supposed to happen until April 25. The agent waived the reconnection fee and promised the service would be restored within 24–48 hours. I was asked to reboot my router and again reassured me that everything was on track. On April 24, still without service, I contacted Virgin again. This time, the agent said reconnection takes a minimum of 48 hours. That evening, I called and spoke to Elizabeth, who said the reconnection request had been declined but that she would raise another one. I didn’t fully understand the reason, but it appeared the mix-up with my daughter’s account had caused more issues. The next day, I spoke with several agents before finally reaching Josh, who gave me the clearest explanation so far. He confirmed the error was on Virgin’s side, acknowledged that my daughter’s account had been closed, and told me he would personally monitor my reconnection. I was promised £20 as a goodwill gesture. He submitted another reconnection request and said it would take up to 72 hours. But 72 hours later, I was still offline. I contacted Virgin again and after another long wait and multiple agents, I spoke to Michael. He said reconnection could take 3–5 days and he was surprised I was staying very calm, admitting he’d be furious if it happened to him. I agreed to wait another day, Michael also said he would be looking into my account and that he was not in the next day but Josh was so I would be fine. The next day and next agent I spoke to didn’t give a name (he had a French accent) but assured me this time the reconnection would happen within 48 hours as he sent a request to the support team. I tried to ask what would happen if it didn’t, but he cut me off, saying “it will happen 100%” and cut the call. Of course, it didn’t. In one of the WhatsApp chats, another agent suggested it might be easier to simply open a new account. At this point, I was desperate. I called and spoke to a lady who confirmed I could set up a new account. Guess what, better deal than I agreed on 17th of April. So here I am still with Virgin, but not by choice. They're the only provider in my area offering broadband speeds over 250 Mbps, so I simply don’t have a real alternative. After 25 years of loyalty, I'm technically still a customer but this time a new one. Throughout this ordeal my daughter, who works from home, suffered the most. You can imagine the frustration she went through. She had to rely on mobile data, work from various locations, travel twice to London, and even stay at my son's house, which wasn’t ideal with four young children, including two babies. One of our neighbors kindly let us connect to their Wi-Fi, but the signal was barely strong enough to send an email. And that £20 goodwill credit? It was wiped out by the “new installation fee,” so thank you, Virgin. Not that I care about the £20 anymore. I just wanted to be connected and treated with some basic respect after two and a half decades of loyalty.
PC Pro Article
The current June issue has a long article by one of their regular contributors about his "18 monthly wrangle with Virgin Media's retention department". Apparently he's still waiting for a refund to put his renewal contract right. Will the publicity get VM to sort out their renewal process? I'm not holding my breath.
