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Community Activity

Resolved! What to do when internet goes down

Earlier this week (Monday) we had a problem with our internet and of course I then realised we had no telephone either as we were changed to a digital line via the Hub last year.  So I thought I would use my old PAYG mobile - not a smartphone sadly -...

Jeni by Superfast
  • 11 replies
  • 0 kudos

Blueyonder Email

HiI had a Blueyonder email address, that I hardly used. Last week I received an email saying my email/password has been compromised and stating my password and asking for money. I went online to try to log in to change the password but I could not lo...

SW81 by Joining in
  • 3 replies
  • 1 kudos

Resolved! TV

Could someone please explain why for last six month I have been paying(as part of package}but not receivingNETFLIXand TNT ultra

WW1948 by Up to speed
  • 3 replies
  • 0 kudos

Install Delays

Hello,When I first signed up for Virgin Media, the install date for my broadband was set for 30th March 2024. Since then it's been delayed several times, with me just this week having two calls from virgin media agents two days apart to confirm the l...

Rymar64 by Joining in
  • 1 replies
  • 0 kudos

Being overcharged for volts

Hi just noticed today I’ve been overcharged for volts although I’m a o2 and virgin customer this is free isn’t it?!?! Pretty annoyed that it’s been three months I have been charged!! Isn’t a free benefit?can someone assist? 

Internet Speed Test Results

Hi. I have VM Broadband, with a speed of 350Mbps which was boosted from 250Mbps with Volt. Up until recently I usually get around 360 or more Mbps, using the Virgin Media speed test on my phone using WiFi, or an app on my TV, also using WiFi. Last ni...


Cant access new account

I recently did a cross franchise move when I moved house.When I log into my virgin media it shows my old account details from the old account number/area. I called virgin and they advised to register using a different email address. I tried to do thi...

Cwhu18 by Just joined
  • 0 replies
  • 0 kudos

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