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Constant disconnects and buffering over last 24 hours

Really struggled to get much done whilst gaming or even whilst working this last few days. I have no clue what the attached image is telling me, but after reading a quick guide on what my graph should look like, this doesn't look right at all. Contac...

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davey767 by • Joining in
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4G network not working

Hi, does anybody else have issues with their cellular data?My iphoneX simply does not connect to any mobile data network at all since 2 days (before it worked fine). I still have normal cell signal to make calls. (Edinburgh area)I tried all steps (re...

JimKnopf by • Joining in
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Virgin.net email not working

Hello all. I have a virgin.net email since 1996 and on Thursday 28/09/2023 it stopped working. no answers from virgin or warning. when I try to change password it says no password from virgin. using virgin media servers. this is a disaster for me and...

Printer not connecting to Hub 5

Cant connect to my HP Printer to Hub 5, very frustrated as new virgin customerTried disabling 5GHz, disabled channel optimisation, adjusted wireless mode, mac filtering off, reset several times - all to no availAll other devices, some pretty old - ea...

Resolved! 2V6 boxes, can I swap them round?

I have 2 v6 boxes, main one in the living room and a second in a bedroom, the main box often fails to switch on so have to turn it off by the switch on the back and let it go through the start up again, I don’t want to reset as I don’t want to lose a...

Channel pixelating

Hi, I have a V6 box and quite a few of the channels are regularly pixelating.Done reboots, checked cables.No faults recorded in the area. It seems to be getting worse each week and has been going on for some weeks.I'm in Luton, does anyone have any i...

Wrong account number

Hello,had an original order at beginning of July which I cancelled however have now signed up again but all I can see in my account is my original cancelled details. Could you help with this please as it looks like I have another account which I cann...

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Latest from our Blog

Introducing FAST channels

Virgin Media O2 is partnering with A+E Networks EMEA, All3Media International, Banijay Rights, Blue Ant Media, Extreme International, Fremantle, Little Dot Studios and Tastemade to launch a selection ...

4 Comments

We’re streamlining how you pay your bill

As of July 2023, you’ll no longer be able to pay your Virgin Media bill over the phone. Not to worry though, we still have plenty of payment options for you to choose from. Save time and switch to Dir...

8 Comments

Changes to the TV Guide

From the 4th July we'll be making some changes to the TV Guide.  We'll be moving mainstream channels, such as Discovery and National Geographic, into the Entertainment channel range (100-199) and maki...

5 Comments

Latest update for TV 360 (update 5.02)

TV 360 has had its latest software update this morning, so here are the latest changes you can expect to see. For sport programming, the channel bar will now indicate if a current or upcoming sports e...

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