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Possible Faulty Hub 5 and gaming rant
I have been having a strange issue with my Hub 5, my Internet completely shuts off and when I get to the Hub I see the lights on it have gone off, I flick the power button to off then on and it reboots itself and will be OK for a day or so. I have a really terrible time with gaming where it feels like I have terrible input lag to my controller it's really hard to describe it, my connection is wired via a new Cat6 ethernet to my Xbox, I'm on the Hybrid Fibre connection with the little white Rfog box handling the fibre converting to Coax It frustrating when I can play via hot-spot to my phone and it's far more responsive that a wired connection to a router that I pay a lot of money for every month it's more disheartening than anything, I honestly thought once I had fibre coming into my home my gaming lag troubles would be no more. I have screen shots of my power levels to the hub 5 which I will attach below if someone could kindly take a look at them as I don't really know what I'm looking for.Recording F1 on VM
Long term customer many years. Currently have broadband and landline, account due for renewal soon. Looking at adding tv and Sky Sports F1. Tested the cost by completing the online application but did not “order” anything. I was extremely surprised to be offered a “stream” box, which would appear to be almost useless as 1) it doesn’t appear to possess an Ethernet socket (!!) and 2) it doesn’t appear to be capable of recording anything (!!??). Is there an alternative which DOES have an Ethernet socket and DOES record anything I want? I’ve noticed something called a “360 box”. I really can’t see any point in not being able to record F1 Grands Prix for example as assuming Grands Prix are live at 06:00 and the like it’s nice to have a lie in, get up at say 07:00 and watch from the start on chase play “as live” whilst still recording. Not being able to record programmes and not having an Ethernet port seems ridiculous. I’m stunned by this lack of features.
BBC iPlayer to stop working soon
Dear Virgin Media, It was disappointing to read your recent email that support for the BBC iPlayer is ending in July on your Tivo service. There is a query I would like to ask you regarding this, please can you message me as soon as possible so I can send you a private message? ThanksNetflix - Charged but account cancelled by Virgin Media
Hi Has anyone else experienced this issue? I recently signed up to Netflix and am being charged via my Virgin Media account. Today I have received and email from Netflix to say my account has been cancelled but the charge is still on my latest VM bill for period to 11 August 2025. I did not cancel my subscription. When I try to log in to Netflix, I am being prompted to add another payment card. Concerned that if I add this, I will be charged to my card as well as my Virgin Media account.Network issues again
Loss of service for 2 days now. Unable to work due to this issue. Engineer out 8/7/25 but he advised this was a network issue and needs looks into by another team. Cant check anything on the app as it’s useless. Says no issues in area which is incorrect. Then when I try to run a test it says intermittent signal issues in area check back in 24 hours. How many days am I meant to wait. Home security also offline as this runs off my internet. App can’t connect to my HUB5. So clearly there are issues. I NEED THIS SORTED ASAPRepeated Issues With Email
I've been with Virgin since 1998; since when it was NTL. My ntlworld.com suffix email account has a large archive of important emails. Last year, in reply to a query, I was told by an operator that my emails had all been deleted and my account closed. This obviously wasn't true, it just seemed like spitefulness on behalf of the operator ,and another operator and a 2 hour phone call restored them. Now my "ntlworld.com" suffix required me to use a hotmail suffix to access my virgin emails. A week ago, I received an email full of grammatical errors telling me I would no longer be able to use this means of logging in. The grammatical errors made it look like a hoax email and I reported it to the Virgin O2 phishing email. It wasn't a hoax and once more I'm locked out. Since then, I've spoken to 3 different operators and done exactly the same thing, each time; each time exhausting another external email's power of proxy. Once I even tried to set up an alternative o2.com suffixed email on my own and guess what? I got locked out again. Anyone would think that Virgin/O2 want us all to abandon our email accounts. I'm persuaded to leave Virgin/O2 entirely
