Recent Content
Longer cables for router and 360 box
I need to move my router and 360 box, so I would like longer cables for the router and the box. Where can I get these cables, and can I do it myself or do I need an engineer to calibrate the cables? If I do need an engineer, can I arrange it through here, rather than ringing customer services? Thanks.Tv box won't connect to wifi
My 2nd tv box won't connect to WiFi. There is nothing wrong with my bb or wifi as my main tv box and all other devices are online and working well. I press the wps button and won't connect, I can't seem to scan fir the router and the only way it does connect is an ethernet cable from tbe pod to the box. Any ideas?26 year old email address gone, plus other issues
As above, my email address ntlworld.com, has gone. Will not accept passwords from Samsung wallet, and when I try to access through forgotten email address, it says the email address is not recognised, now my wife's email has gone the same way. Go on My Virgin Media app, and I cannot see billing, or most other links with anything to do with settings etc, all I get is sorry this page is not working. If you ring up, I get people who can barely speak English, read off crib sheets, cannot or will not help. Customer service is not even a joke now. Plus this morning,we go to pay over the phone and guess what, cannot do it now! Go on my virgin app, cannot see billing, no way to pay online, it goes to sorry page again. Then it asks you to sign into the my virgin that I'm already signed into! So, we now we have no access to emails, no billing info online No online help No my virgin media app I'm not going to direct debits, as we can never see the bills online. It's now got to the point you are in breach of contract, as you are not actually providing a serviceBlueyonder email fault
We haven’t been signed up to virgin media for over 10 years but have always had access to our blueyonder email accounts which have worked perfectly. Today I’ve been getting an error message saying server not responding. when I go into my account it asks me to log in with my password to the imap4.blueyonder.co.uk and then just fails to connect. Is there anything I’m missing?
Netflix Hacked
Disappointing service from Virgin Media (VM). My Netflix account through VM has been hacked and the language has been changed along with my email and login. I've tried speaking to Netflix and VM (over 4 hours of calls and online chat) but nobody has been able to help me to resolve the issue. I've been locked out of my account for 10 days and am paying for a service I can't use. I asked VM to start the process to end my contract but apparently I would have to pay £535! I've been a customer for over 20 years! I've escalated the my complaint and have given feedback but still nothing.Hacked Netflix, now in Spanish even though I have never had Netflix
Like many others, seems my Virgin Media has been hacked by Netflix. Opening the app on the TV, I am faced with 5 profiles, all in Spanish and all locked with pins. Anyone managed to get this resolved? My circumstances are below. I have never had a Netflix account This started in April 2024 - I only realised in November and have been trying to get a resolution since I have tried Netflix - but no joy as never had an account with them VM have advised they removed Netflix and the £10.99 charge on future bills A week later, VM have said they have removed a Netflix addition of £17.99 after a chased no response from the billing team (seems hackers just got straight back in) The Spanish accounts are still on my profile, and even if I wanted Netflix, can't log out I have not received the refund for 7 months of incorrect Netflix charges VM seem hopeless in any support in resolving and lack concern over any personal/ financial data. Any advice on others managing to get this resolved and get a refund from the hacked charges would be helpful as about done with VM who don't seem to care or want to help.Error: Sorry we can't play this at the moment 0
Hi, can someone help with this error i get when trying to use my windows laptop. I have tried using edge & chrome with the app and i get the same message. Cleared the history etc.. and nothing works. Searched he chats with no real answer. App works fine on iphone. Is it a setting or something on my laptop i need to change??? Can someone from the Virgin team please help with this? Thanks in advance
