Virgin Media Community

Xbox Series X Randomly Disconnecting From Netowrk

As the title states, I am getting an issue where my Xbox series X will random disconnect from the network a few times per day. This is happening on WiFi and also connected with a Ethernet cable. no other devices on my network disconnect when this ha...

Losing recordings and all future recordings more than once

Please help. I not only have the problems above but I often have problems with errors popping up to say it cannot show the channel (even when it’s bbc1) error CS002. This box never had a problem before upgrading to tv360. I can’t keep on with this se...

Virgin Media external installation without agreement or permission

ATTN: VM COMPLAINTSI see I am not the only person who has experienced this:A VM box and wiring has been attached to the front of my property, despite my not having agreed to sign up, nor signing up with Virgin Media. The VM sales rep in my area said...

Another strange "ntlworld.com" eMail issue - anyone help?

I have just started having issues with one of my ntlworld email accounts - the issue is a bit different to the others - hence started new thread.As a family we have several mail accounts - I myself use 2... "username1or2 at NTLWORLD.COM". Yesterda...

Order remote control on behalf of account holder

I went to a VM customer today because he had an issue with his TV. You can see here the job he posted on a platform called Airtasker.https://www.airtasker.com/tasks/i-have-connection-problems-x01jd2p6zwkr0zh9ztjd5napybk/(I'm Emily, you can see that h...

Re: My Virgin media app

I'm also having same problem.I can sign in fine on web browser but on iOS I have the same problem for My VM & VM Connect apps.iOS and apps are both latest.Symptoms...1) Click "Sign in with a Virgin Media Account" on VM Connect or "Broadband, Tv & Pho...

Is this an acceptable install?

Hello, we recently purchased our first home. The home is undergoing renovation. We know that when we are moved in, we will want internet. I’ve set up a package, I have not used yet. So that I could get an engineer out. Today he has arrived and basica...

Unable to register laptop

I cannot register my laptop on virgin Go. Any idea what I can do? Working fine on iPad and that's the only device that is registered.thanksEddie

Stripped cable and exposed wires entering brown box

On the cable entering my property, one half of it is stripped, with exposed wires, near the entry to the brown box. I've attached a photo.Is this considered acceptable? Is it likely to cause problems? I have been experiencing issues with disconnecti...

Locked out of email account

Hi,My wife has a very old virgin.net email address and it recently stopped working and now she cannot log into it at all.She set a third part email address and now no known passwords work for the main virgin.net login.The email account is not linked ...

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