Recent Content
360 box issues
Hi, we have the V6 box updated to 360. We have had several issues over recent weeks / months. First we couldn't pause / rewind, also had some volume and mute issues so we reset keeping recordings. That worked in the short term at least. Since then we often can't access apps correctly, trying BBC i player the TV screen just went blank, again reset. Now on several occasions there is no icon in the relevant app thumbnail and it seems everytime we access iplayer, more4 or whatever we have to sign in again? Also the voice command often doesn't work i.e fast forward 4 minutes. The initial problems indicated that potentially the hard drive was on the way out (although I recall the box when it was V6 was replaced for that reason. Can someone from Virgin please assist? Many thanks
Hub doesn't re-register on the network after updates
Hub did not re-register on the network after an 'update early hours of the morning'. I assume it was an update. WiFi service was fine and then it just went down. Last issue 18-Dec-2025 and hub stayed offline for over 30 minutes at which point I power-cycled it and WiFi service came back. I's now happened twice in the last week. Is this a known issue with the hub? Do some updates cause the hub to go into a 'soft-lock state' where it appears powered but is non-functional? :/Nothing but trouble with 360 box.
We upgraded to 360 a couple of months ago. We kept the old box but it wouldn’t record so an engineer came and put a new box in. Then we lost the recordings on the new box. Next it stopped recording. Then we lost the coloured icons on the channel list. Now we’ve lost recordings again. We cannot get the coloured icons back. We can’t get Amazon Prime App to work. I’ve tried all the things suggested such as switching it off and rebooting the router etc. nothing works. Any ideas? PS we had no problem before the upgrade.Returned white box by accident
Hi! I closed my account and sent the broadband back. However, I also shipped small white box with the cable to it. Is it possible to return it? My account number is. [REMOVED] I used Yodel to ship the parcel. It was shipped from [REMOVED]. It was shipped on Tuesday, 16th Dec. Kindly refrain from posting personal/account specific info on public forums, thanks.Email Access Problem
I have unable to get access to my e-mail account since 24th of September, I have phoed these call centres of Virgin Media and I am getting nowhere, I have had a total of 6 tickets put in and be reassued yes we'll get this fixed, a couple of weeks a go went through the usual checks and tests and they advised me to register a complaint regarding this, still waiting on a call back yet, so today I phone up and again yes we can fix this, the lady of the phone apparent ly re-set my password and said give it a few hours then try.....so I did and guess what....the same old "you account has been locked" page Doesn't anyone at Virgin media tech know how to fix this, I really need to get access to my e-mail account and these call centres seem to be of no help whatsoever.............please help !Slow email delivery times for Lebara
Hi, I have an issue where i'm unable to access OTP codes from lebara. This issue is ongoing and persistent. The issue is on virginmedia email side, because the OTP expiry time and the time it takes for the email to appear on virginmedia side is causing the OTP delivery time to expire. Can virginmedia please add lebaras email as a safe sender not causing delays for emails from lebara they are taking an average of 5-10mins to arrive which by then the OTP expires and same processes is ongoing. I have tested with Gmail and the OTP delivery time is near instant and the OTP code works. Their email is lebaramobile@lebara.com
