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Resolved! Netflix app menu inaccessible

The Netflix app seems to have changed overnight.The menu (search, home and profile icon) used to be on the left side, now, they've moved to the top. The problem is, the arrow keys won't move the "cursor" to the top. This means I can only scroll down ...

JK101 by • Just joined
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  • 10 replies
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Unable to access secondary Virgin email account

I've spent the evening trying to access my emails on a secondary account address (which is the one I use on a daily basis) without success.  I was initially prompted to change my password, which I did, and I can sign in and see the primary account ad...

MrRusty by • Joining in
  • 2 Views
  • 0 replies
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WiFi pod not working

Had mains power off today for 15 minutes and now WiFi pod is not working.  No lights at all and not showing on connect app.  Have done factory reset to hub but still nothing.  Anyone can help will be appreciated

Error code CS1011

HiI have just switched from TIVo to Tv360 box and followed all the instructions but I got the error code CS1011 after trying to connect the box to my VM WiFi. Tried re-booting but still get the same error. Tried reading some articles in this forum an...

Mart64 by • Joining in
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TNT Sports removed

Same dilemma as Panicos70  I also recently just renewed my current maxit contract as the renewal stated "Choose this deal and keep your current Virgin Media plan without losing anything" Screenshot included My new contract started today and Tnt sport...

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Virgin Media DNS not resolving domain names

Hello! I’m having issues connecting to websites hosted on a particular server if using the VM network. VM’s DNS does not resolve the domain to the correct IP. Sites load fine if I connect using my 5G connection but not via VM, Chrome returns the erro...

maplins1 by • Joining in
  • 113 Views
  • 2 replies
  • 0 kudos

Virgin cable through sill or wall?

 Hello - first timer here so my apologies if I'm in the wrong group or am doing this incorrectly. I'm getting some rotten old windows replaced but the my broadband cable passes through the window sill to an ancient Telewest box that was installed bef...

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LPJ by • Just joined
  • 157 Views
  • 6 replies
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Virgin account closure

Just received notification that my account and virgin.net address will be deleted in 30 days. I have set up a new gmail account and transferred emails from the virgin account into it. I will amend/update my contacts to advise the new email address. I...

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Latest from our Blog

How to watch this year's UEFA finals

The final stages of the European football season are up on us and you can watch all three UEFA finals for no extra cost with Virgin TV.  There may be no British involvement this year, but there are st...

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