Recent Content
Can't logon to Virgin Media Email on Laptop
On the 26th August we were thrown out of our Virgin Media (ntlworld) email on our laptop, prior to going abroad on holiday on 28th, after being forced to attempt to link our Virgin Media account and Virgin Media O2 ID. Five hours spent on chat and phone calls failed to resolve the issue! The best we were able to achieve was that a ticket (which would take 3-5 days to be actioned) and a complaint (no. C-2608252163) were raised. Taking 3-5 days to resolve access to an email account is totally unacceptable given the dependency on email for so many aspects of life; even without the added stress of the account holding all our travel confirmations. Despite our nervousness about losing access to email on our phone, we have been able to limp along with this. Customer service closed our complaint on 27th August with a supposed resolution. Due to other priorities, we have not had the opportunity or time to try to attempt to access our Virgin Media account/email on our laptop until today and, surprise surprise, we still can't get on!! Our Virgin Media (ntlworld) email is linked to a gmail account and, somewhere along the way, Virgin Media have linked it to a spurious gmail account, with a similar name to our own, but any attempt to link it to the correct one fails, even when specifying the correct email address for the validation email link to be sent to - it never arrives. Round and round we go in circles. So now we've been without access to our Virgin Media account and email on our laptop for three weeks. We have to say that all is good when the broadband, TV and phone service works. However, the measure of a good company is how they deal with problems when things go wrong. And, when things go wrong with Virgin Media, customer service is absolutely shocking! Surely it's not rocket science for a communications company to communicate with its customers to provide a prompt, accurate resolution to what is probably a very simple configuration error. In the words of Pink Floyd - Is there anybody out there?Virgin media and 02 logins not working...!
I've been trying to access my ntlworld email since friday and keep getting the below. That happens on all devices, different computers and phones and different browsers: I also tried to log in to my O2 app and have the same error message. Can you help? --- The requested URL was rejected. Please consult with your administrator. Your support ID is 2b8f479f-02ba-450a-9e61-4e22c5a961d4 Error 403 - Forbidden F5 site: pa4-par
Home phone dead again......
Hi, Our home landline phone was working this morning but now there is no dial tone at all, been working fine for the last 2 years since we had the same problem and with the trouble with the call centre last i thought it best to post in here again. Just done a online check and says there are no faults, help :)Old @virginmedia email compromised, best way to resolve
Hi there, my girlfriend has recently had her old @virginmedia email either spoothed or compromised. We have had a spam of attempted log ins on various services such as discord, in response to which we have moved all important and frequently used accounts to a new Gmail with new secure passwords. However now it seems that emails are being sent from her account. When looking in the bin folder there are a series of spam/scam emails for various jobs offers being sent to random emails but using my girlfriends email address (with the owner name being changed). We have tried to log into her virgin media account and change the password, but with this email address being so old it is not recognized on the virgin media website. And due to my girlfriend not having a virgin media membership for many years there has been very little help from the service desk(when we can actually get through to them) Sorry for the wall of text, any advice would be really helpful as we are both slightly confused on how to proceed.
V6 Progress Bar Missing
I recently had my V6 box replaced due to a drive issue. On the new box in my recordings there is no longer a progress bar next to a recording. I found this useful for identifying recordings I had partially watched. Has this feature been removed from new versions of the V6 box? ThanksUnable to manage account
Hello, We recently ordered a Broadband upgrade and recieved an order number, however since then no changes have been made to my account and I am unable to change any package settings as I am continually redirected to the following URL: https://www.virginmedia.com/support/help/change-my-package/my-current-package/customer-exclusion This points me to the WebChat, which is painfully awkward to navigate and responses from human team members are dreadfully slow. This is not helpful for an 85 year old account holder. Please help.Unable to access my email on my normal laptop
Went to access my emails today - using my normal PC - saved on favourites- I am being asked to my email address in - then I am told with a red warning sign which disappears after a second indicating an error then a blank screen? What can I do - expecting an important email from my pension provider which is urgent - Simon
