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The Community is an active and collaborative place to learn more about events and ask questions to fellow fans! Check out our most popular conversations happening right now!

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VM Hub Upgrade Programme Rumours

Hi, I quite like to idle a bit of time on hotukdeals.  One apparently knowledgeable user on it called KodaBear has recently posted the following on an apparent VM hub upgrade programme (which has probably already been stymied by the warehouse access ...

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New Giga volt router not received

This is my first post, and unfortunately, it’s regarding an issue I’m currently facing. I recently signed up for the Gig Speed package, and my equipment was scheduled to arrive on December 5th. However, it is now December 21st, and I am still waiting...

Help to reset email password for a sub account pleasde

I have been searching around everywhere for a way to reset my wife's email password after migrating everything to a newly bought laptop. Her account was created by myself as a sub-account. Last time I had to reset it was a long time ago when it was e...

Christmas again....

I've been on to VM for a week or so and everything is "fine, we cannot see any problems with your connection". It's like beating your head against a brick wall. And to hear "we are putting charges up to give everybody a better service" adds insult to...

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Recording

Hi, i record the darts when footie is on etc and it misses most of the final match, is there any way to make 360 box record longer or do you have to record the programme afterwards?

IainC86 by • On our wavelength
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Pods!

Can someone please help me to order a pod. I have run the connect app which has confirmed that the speed is very low and that a pod would help. That’s it, nothing more, just an eternal loop going from one help page to another! Utterly frustrating.

Bjor by • Tuning in
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Box stuck on welcome screen

My Virgin 360 box seems to be stuck on the welcome screen, I’ve rebooted, changed HDMI cables, pressed the power & + button, but screen is still stuck.Losing the will to live with this box, any ideas to solve it or any support would be greatly apprec...

360 TV Control Has No Next Video/Track For YouTube

I have just upgraded to Virgin 360 from V6.The old V6 control had a 'Next track' (shift+N on a computer using Youtube ) button to use on playlists etc.    The new control does not.  I now have to fast forward any Youtube video I want to skip or press...

Resolved! Subtitles turning on both Mini box & TV360 box

When subtitles are turned on for the TV Mini box they also switch on the subtitles on the TV360 box.If I turn them off at the TV360 box, they also turn off at the TV Mini box!Very irritating for both viewers.Any ideas on how do I stop this & only hav...

BigLes by • Tuning in
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Latest from our Blog

Changing your Direct Debit date

If you’ve recently changed your Direct Debit date or plan to, your next bill amount may be a little lower or higher than usual. It’s nothing to worry about – it’s just to bring everything in line with...

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How to watch this year's UEFA finals

The final stages of the European football season are up on us and you can watch all three UEFA finals for no extra cost with Virgin TV.  There may be no British involvement this year, but there are st...

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