Moving house transfer contract?
I am moving from one flat to another. I am confused about the transfer process. I want to keep my current contract started March 2024 and lasts for 18 months, no changes. However, I am being sent a new contract, when I’ve contacted the moving home dept, they say it’s all correct. However, the “new” contract sent to me has a new account number, contract number and states 18 month term. So that would mean starting a new 18 month term at the end of this month. I also have the Virgin Media App and want to continue to use this. But the “new” contract I’m sent does not appear on the App, due to having a new account number, I assume. So I have had to register for Virgin Media App again, under the new account number, and a new email address. The contract information on there also states 18 month term from the end of the month. I just want to see out the term of my original March 2024 contract, and thought moving would be simple as continuing the contract under a new address! I need reassurance that the move has been done correctly, otherwise I need to cancel the “new” contract before being tied into a very expensive 18 month term, which negates the whole reason for the move in the first place! Can anyone help clarify the process?63Views0likes7Comments