Tuning in
since ‎03-02-2023

User Statistics

  • 15 Posts
  • 0 Answers
  • 1 Kudos Given
  • 2 Kudos Received

User Activity

After filing one complaint and getting a derisory reply I replied that this was not a resolutionHeard nothing Filed another complaint complaining about no response to first oneEventually someone rang me and was unable to provide a resolution agreed t...
It is increasingly obvious to me that retentions and live chat are telling customers that their new contracts will have no price increases during the life of the contract then sending out a new contract where this is contradicted. I have.written back...
Just had my complaint back from Virgin Media. Response does not address any of the points I have raised, in fact I think it is a standard reply sent to all. Anyone else getting the same treatment?
having completely failed to get an answer to why my bill was going up by 17.3% rather than the quoted 13.8% (guess min price rise is £12) I negiotated new contract with higher speed broadband for 2.25 less than my old one. I have been told by two vir...
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