1malcolmgeorge
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Re: Wrong Time on Handset since moving to Digital Voice
Zach, I have sent you a private message advising you to read the whole of the Forum before disparaging the telephone systems used by your customers. The Phantom calls problem was continuously blamed on clients telephone handsets for nearly a year, until Virgin admitted it was their problem and eventually sent out a "FIX". The problem with the time discrepancy was blamed on clients handsets, until BST caught ip with USA Daylight Saving Time. Tonight is Halloween and looking into my crystal ball, I foretell the problem will disappear by about 10.00 am on Sunday 5th November937Views1like4CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Last Friday (23rd June) the moderatos of this forum advised everyone to reboot their modem as a "Fix" had been discovered. If you read nearly every post since then, the "ghost" calls have been exorcised.985Views0likes0CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Looks like they may have finally cracked it Now let the battle commence for compensation, we cannot let this victory go unrewarded. Aldo, where is our putative leader, Chris Myers.. this is his finest hour1.1KViews0likes2CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
2 Things. 1. The Customer complaints advisor did admit that it was a Virgin Media problem and not a telephone handset problem. 2. I have been sat at my desk for 3 hrs now and have not seen an incoming call signal 🤞1.2KViews0likes0CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
I have restarted and everything seems to be performing as it should. I am not monitoring my "no number" calls permanently and my system does not record them but, touch wood, I have not noticed any since the reboot. I attach a copy of an email from the VM Complaints Dept, who have contacted me several times in the past few weeks, I have again requested a list of telephone systems which do NOT have the problem, but am still waiting. Good morning, Mr George. I thought I would drop an email so you didn’t think I had forgotten about you. We know the issue is still on going BUT I did find out some confirmed handsets that are completely incompatible with our HUB 5. These are as below: • Gigaset C530A Trio Digital Cordless Answer machine • BT8600 Advanced Call Blocker • BT Decor 2600 v2 • Panasonic KX-TGJ424EB Digital Cordless Telephone with Nuisance Call Blocker and Answering Machine, Quad Dect Asides from this, sadly, we are still waiting for them to find the resolution to get this issue resolved. Hope you’re keeping well. Please do not hesitate to contact me if you need anything at all. Kind Regards, Name removed Customer Service Advisor | Customer Resolutions will keep monitoring and posting any news1.3KViews0likes0Comments