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337edy2 · 16-12-2022

Hi AllIs it possible to dim or switch off the light on the Hub 5? I used to switch off the light on the Hub 4 but it appears there are no settings for the Hub 5 to enable this. Am I stuck with a permanent light on the Hub 5?

337edy2 · 04-09-2022

Hi AllLately one of my telephones connected to my router has started chiming every hour or two. It just makes a short chiming sound and then stops. In addition to this I am sometimes unable to dial out to a mobile and get an engaged tone even though ...

337edy2 · 04-07-2022

Hi AllI've been experiencing random drop outs on my broadband for a while. I mainly notice it when viewing online via my TV. My viewing yesterday was interrupted 4 times within half an hour. What's going on?

337edy2 · 11-06-2022

HiDon't know if it's possible but I need to gain access to an old email address that I had when I was a VM customer prior to changing supplier. I am now a VM customer again and I have a situation that ideally would need me to be able to access this o...

337edy2 · 28-09-2021

Hi allI recently sent in a complaint to Virginmedia regarding the speed of my internet connection. I have a 500Mb connection and speed checks suggest that it's running as it should although to be honest it doesn't seem any faster than previous intern...

337edy2 · 13-02-2023

Hi So what exactly is a SPIT call and why is the hub 5 accepting such calls? Can you enlighten me further please?

337edy2 · 11-10-2022

Okay, that's fair enough. If that's the way it is I'll see what more I can do at my end although having to replace a phone at my expense because of what is essentially a squabble between two rival companies over tech isn't exactly palatable! I'll add...

337edy2 · 11-10-2022

Hi Did an engineer visit resolve the problems faced by others experiencing this (with no charge)? You should know. If you don't know, you will be able to find out.If an engineer visit will solve the problem (no charge) then 'yes' of course I would l...

337edy2 · 11-10-2022

Hi Well thanks for that but I've just studied those links in greater detail. I'm sitting here now wondering if your serious or not. The suggestion is to change your number in the hope it goes away! Change handsets that have always worked fine! All re...

337edy2 · 11-10-2022

Hi I've had a quick look through those links and they appear to be experiencing the same problems. I have recently been upgraded to a hub 5. I don't believe my handsets are at fault here. Is there a solution to this problem? Does this present a secur...

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User Activity

How to switch off Hub 5 light.

Telephone keeps chiming and cannot dial out.

Broadband connection randomly dropping out

Need to gain access to old email address

Changing DNS. HUB 4

Re: Telephone keeps chiming and cannot dial out.

Re: Telephone keeps chiming and cannot dial out.

Re: Telephone keeps chiming and cannot dial out.

Re: Telephone keeps chiming and cannot dial out.

Re: Telephone keeps chiming and cannot dial out.