Virgin Media Virgin Media Community

skyuser · 21-05-2023

Hey,Hoping someone from Virgin media can look into my issue please?I have had difficulties with packet loss for going on a few months. Started back in Jan 2023 under fault no F010403749 and went away for a while..but has returned and does not appea...

skyuser · 23-01-2023

Hey,Hoping someone from VM can shed some light on the situation. Have had terrible packet loss issues for months on/off. Eventually, it was resolved seemed to be an area issue, however, now its back with a vengence!I tried the chat online etc got are...

skyuser · 21-10-2023

Hey Sabrina, thanks for your response.I'm sorry, but with respect, I'm not going down that route again with resetting the lot, going back to the VM modem/router and set it up to demonstrate the same thing as the last 3 instances.As before, absolutely...

skyuser · 17-10-2023

Hey,yes, its in modem modethe TBB BQM is linked a few posts higher upUnsure, whats going on, speeds seemed to have tailed away, packet loss has returned as can be seen in the BQM above. Two maybe three engineer visits, 2 hub 5's I think so far... st...

skyuser · 10-10-2023

Sorry to trouble you again, the packet loss has reappeared and I also have some router reboots - one was a firmware update the most recent one says '10-10-2023 02:43:25criticalCable Modem Reboot because of - unknown'just want to try and resolve this ...

skyuser · 13-09-2023

And it appears the Packet loss issue is back again. Can you check if there is any work/fix going on i the area please?thanks

skyuser · 04-09-2023

Mine came back Sunday around 5pm ish.Checked again this morning 8am - same issue. Rebooted etc etc sadly the same and no TV all day, will try another reboot later else will just wait till tomorrow'We hope to fix this by 5 September at 13:00 Our techn...

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Packet loss issue - ongoing for months [started Jan 2023 under fault no F010403749]

Horrible packet loss.- Area fault 19637577?

Re: Packet loss issue - ongoing for months [started Jan 2023 under fault no F010403749]

Re: Packet loss issue - ongoing for months [started Jan 2023 under fault no F010403749]

Re: Packet loss issue - ongoing for months [started Jan 2023 under fault no F010403749]

Re: Packet loss issue - ongoing for months [started Jan 2023 under fault no F010403749]

Re: TV channels not loading today on Tivo or V6