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armstrongfj · 17-06-2023

Hello,I have a recently arrived stream box which, from unboxing, refuses to pair with the stream box. The remote will advertise to a mobile phone, pair, and the phone reacts to the keyboard commands.Support are sending me a replacement remote, which ...

armstrongfj · 31-01-2022

As mentioned in another thread, after the shenanigans of the remote control, its time to recontract.I spoke to a guy on Sunday who offered me a deal for the 1gb with phone of £57, we were reading the scripts to take the deal when his VOIP failed (alt...

armstrongfj · 22-01-2022

So.As above, I wish to have my two V6 boxes upgraded to TV 360 without extending or renegotiating my Virgin Media contract.I found the well hidden on line order page which thinks about it for a moment then suggests that I ring the Customer Services t...

armstrongfj · 21-06-2023

John_GS,Many thanks, OK, I unplugged the ethernet and tried a hard reset - demanded ethernet, reconnected, rinse repeat ...Please wait ...rebootpowered downplease waitcircle Downloading latest updateInstalling softwareVirgin Media logoInstall complet...

armstrongfj · 21-06-2023

Akua_A,Thanks, alas no change, it still wishes to repair post pairing (ironically triggered by a post paired remote control key press). Is there a method for putting the box back in factory default please? I suspect set No 3 is on its way (or somethi...

armstrongfj · 20-06-2023

Well... The replacement box has arrived, as before system updates, reboots, this time the device does pair with the remote control, but the 5 second power press panel stays on screen until I get bored, press a button, and the remote 10 second panel r...

armstrongfj · 01-02-2022

Hi,Thanks for your interest.No there was no email over the misapplied contract extension, the only evidence is the recording of the conversation with customer services.I have yet to receive the email regarding cancellation of service too.I'm aware th...

armstrongfj · 30-01-2022

The TV 360 interface is a significant improvement, I'm not using any decent audio capabilities which seem to be the weak spot ,that said, we have decided to drop the TV side of Virgin media.Incidentally call wait times are back at an acceptable level...

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Well ... I finally cancelled

Nearing end of Oomph contract, attempting to upgrade to TV 360 without extending/renegotiate contract

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Re: Well ... I finally cancelled

Re: Nearing end of Oomph contract, attempting to upgrade to TV 360 without extending/renegotiate contract